AI Agent Engineer, Internal Operations

Punt is a fast-growing social casino brand focused on creating engaging gaming experiences. They are seeking an AI Agent Engineer to architect and deploy AI agents that enhance internal productivity and streamline operations across various teams.

Responsibilities:

• Architect, build, and deploy internal AI agents that reason over unstructured and structured data (Slack, Intercom, Redshift, Google Sheets, Notion, CRM, email) and act autonomously — automating tasks, generating insights, scheduling follow-ups, and coordinating actions across systems
• Identify and map inefficiencies across functions (VIP management, CRM/bonus ops, player support, fraud, compliance, affiliate reporting, finance) and build agentic automations that eliminate manual work and compress decision cycles
• Help lay the operational groundwork for our prediction markets expansion — building the internal systems, tooling, and workflows that will support a new business line from day one
• Prototype and ship fast — from prompt chains and n8n workflows to LLM orchestration frameworks; you won't wait for perfection before deploying
• Collaborate across every department to re-imagine workflows through an AI-first lens — not incremental efficiency, but fundamental redesign
• Instrument and track impact — measure the before/after of every agent deployment on throughput, decision quality, and team capacity
• Teach and evangelize AI adoption across the organization; make the whole team more AI-capable over time

Requirements:

• You've shipped AI automations in production — not demos, not POCs that never launched. Real systems with real users
• You're hands-on with orchestration tools: n8n, Make, LangChain, or equivalent. You can move from whiteboard to working workflow in hours
• You understand LLM fundamentals — prompt engineering, RAG, tool-calling, agent memory — well enough to design reliable systems, not just prototype interesting ones
• You've mapped a messy business process and rebuilt it from scratch. You know the difference between automating a bad workflow and fixing it first
• You're comfortable working directly with founders with high autonomy and low hand-holding
• You have a bias for action and a low tolerance for things that should be automated but aren't
• Gaming, fintech, or consumer subscription experience is a strong plus — you'll be operating in a regulated, high-velocity environment
• Experience with Intercom, Redshift/Hex, or similar CRM/data warehouse stacks
• Familiarity with sweepstakes, social casino, fintech, sports betting, fantasy sports, or prediction markets operations
• You've previously been the 'one person' responsible for an automation layer at a company