Field Service Engineer (Electron Microscopy)(REMOTE)

Thermo Fisher Scientific is a leading company in the field of exploration and discovery, seeking to expand their Field Service Engineering team. The Field Service Engineer will provide technical support and assistance, ensuring the efficient performance of Electron Microscopes and addressing customer needs for satisfaction and product efficiency.

Responsibilities:

• Ensure customer needs are met as the primary regional field service engineer
• Conduct on-site installation, repair, testing, and maintenance of Electron Microscopes (Focused Ion Beam Electron Microscopes, Scanning Electron Microscopes, Transmission Electron Microscopes)
• Troubleshoot and repair equipment, providing support to customers and other field service personnel
• Develop positive working relationships with customers and company personnel
• Submit detailed field service reports
• Provide training and mentorship to customers and new field service engineers
• Offer feedback to product quality and sales teams and update system documentation
• Act as a subject matter expert and resource for training

Requirements:

• Minimum is a bachelor's degree or higher in mechatronics, electronics/engineering, or equivalent experience
• Minimum of 2+ years of experience in a related field
• Analytical troubleshooting and problem-solving abilities
• Interest in technology and IT trends
• Knowledge of electron microscopes is an advantage
• Driver's License required
• Travel up to 75%
• Able to lift 40 lbs. without assistance
• Excellent hand-eye coordination and manual dexterity