Network Quality Manager

About Us:

ID Logistics is a dynamic, entrepreneurial logistics company globally headquartered in France with our US headquarters in Johns Creek, GA. In the US, we're experiencing multiple years of double-digit growth and significant customer expansion. We are a people-focused/customer-centric organization that understands we need to take care of our employees so we can fulfill our mission of serving our customers. Powered by People. Driven by Purpose. Winning by Performance.

Position Overview:

The Network Quality Manager is responsible for driving inventory accuracy, operational compliance, and quality standards across multiple high-volume eCommerce fulfillment facilities within the ID Logistics network.

This role partners closely with site leadership and cross-functional teams to analyze operational performance, identify improvement opportunities, and implement corrective actions that strengthen inventory integrity and operational processes across the network.

This role requires a hands-on, operations-focused leader who thrives in fast-paced, high-volume fulfillment environments and is energized by working directly with site teams to improve processes and operational performance. The ideal candidate brings strong operational expertise, a data-driven mindset, and the ability to engage directly with teams on the warehouse floor while driving network-wide quality initiatives.

Location:

White Haven, PA (onsite)

Work Schedule:

Monday-Friday Days with flexibility based on operational needs

Travel Specifics:

Up to 50% travel required to support multiple facilities across the network

Competitive Compensation:

Attractive annual salary of $125,000 – $140,000 plus a performance-based bonus

Key Responsibilities:

• Drive network-wide inventory accuracy and quality standards across multiple fulfillment operations

• Monitor and analyze operational KPIs related to inventory integrity, defect reduction, and process compliance

• Identify operational trends, conduct root cause analysis, and implement corrective actions to improve operational performance

• Lead cross-functional initiatives to improve processes, operational efficiency, and standardization across multiple facilities

• Partner with site operations teams to strengthen inventory control, cycle counting, and quality assurance programs

• Conduct operational audits and site assessments to ensure adherence to established operational and quality standards

• Work directly with operations leadership and teams on the warehouse floor to support process execution and operational consistency

• Support network initiatives that improve accuracy, compliance, and operational performance across sites

• Ensure compliance with all company, customer, and regulatory requirements, including hazardous materials handling and safety standards where applicable

• Use operational data and reporting tools to evaluate performance trends and support decision-making

• Maintain strong collaboration with operations, engineering, safety, and customer teams across the network

Be part of a forward-thinking company that values creativity and continuous improvement. We offer opportunities for professional development and career advancement within a growing organization. Join a diverse, collaborative team that emphasizes respect and inclusivity. Enjoy a competitive salary package, including benefits such as health, dental, and vision insurance, 401(k) matching, and more.

If you are results-driven, have a passion for operational excellence, and a desire to make a significant impact, we would love to hear from you. Click apply today to join ID Logistics!

 

This position is not eligible for immigration sponsorship.

#IND123

Qualifications

Minimum Requirements:

• High School Diploma or GED required; Bachelor’s degree preferred or equivalent work experience.

• 5+ years of experience in high-volume eCommerce fulfillment or distribution center operations.

• Strong experience managing inventory accuracy, defect reduction, and operational KPIs.

• Proven ability to analyze operational data, identify root causes, and implement process improvements.

• Experience leading cross-functional operational improvement initiatives.

• Comfortable working both strategically and directly with operations teams on the warehouse floor.

• Strong collaboration and communication skills across operations, engineering, and support teams.

• Willingness and ability to travel up to 50%.

Preferred Qualifications:

• Experience in large-scale, technology-enabled fulfillment environments supporting major eCommerce platforms.

• Experience with Hazardous Materials (Hazmat) handling and compliance.

• Lean, Six Sigma, or continuous improvement experience.

• Experience supporting multi-site or network operations.