Customer Service Representative, Member Care (Part-Time)

Sidecar Health is redefining health insurance, aiming to make excellent healthcare affordable and accessible for everyone. The Customer Service Representative in Member Care will support members on their healthcare journeys by answering questions, solving problems, and ensuring access to necessary care.

Responsibilities:

• Handle inbound calls and chat boxes from our members in regard to Sidecar Health’s products and services
• Provide excellent customer service in a timely and positive manner
• Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience
• Handle issues and complaints where appropriate
• Maintain policies and standard operation procedures

Requirements:

• Adaptable and resilient - you thrive in a fast-moving, ever-changing startup environment
• People-first communicator - you listen with empathy, connect easily, and meet members where they are
• Clear and confident in both written and spoken communication, with the ability to answer questions in the moment
• Detail-oriented problem solver - you spot the small things and think creatively to help members navigate their plans
• Education: High school diploma or equivalent required
• Bachelor's degree preferred
• Bilingual in English and Spanish (preferred)
• Experience in healthcare or insurance (preferred)