Customer Service Representative - Part Time

Arbiter is seeking part-time Customer Service Representatives to assist with inbound support calls and emails. The role involves building strong client relationships and ensuring excellent customer service while working from home.

Responsibilities:

• Primary responsibility for answering phone calls for Arbiter product lines with a polite and attentive attitude within defined service levels
• Complete assigned emails under the Success Center inbox within 24 hours of receiving it
• Maintain a polite and informative attitude while helping clients on phone calls
• Build strong client relationships as a representative of Arbiter
• Responsible for follow-up with assigning clients as needed to ensure the Arbiter connection
• Follow strong customer service practices to maintain the strong relationship between the Company and the client
• Escalate issues to management when Customer Success Center Representative is unable to resolve the client's situation

Requirements:

• 0-1-year experience with inbound customer call center other customer service role
• Representatives must be polite and professional at all times while exhibiting a positive attitude and providing excellent customer service
• Ability to quickly learn a complex software application and help users with questions
• Strong written and verbal communication skills
• Basic knowledge of major internet browsers and Microsoft Excel and Word
• Organizational skills to maintain clear communication on projects with clients and peers
• Able to stay calm and properly assist customers who are upset
• Ability to type at least 35 words per minute
• Cellphone or personal device to receive MFA (multi-factor authentication) texts or calls
• Have an internet connection that's adequate for their job, a minimum of 10Mbps down