Senior Business System Analyst

BAYADA Home Health Care is a mission-driven nonprofit organization that provides home health care services. They are seeking a Senior Business Systems Analyst to manage the end-to-end delivery of technology initiatives aligned to practice operations, ensuring successful execution and delivery outcomes.

Responsibilities:

• Own assigned initiatives from intake through completion
• Create and maintain clear project plans, including scope, milestones, risks, and dependencies
• Drive execution across vendors, support teams, and internal stakeholders
• Proactively identify blockers and escalate with recommended options
• Accountable for timelines, readiness, and quality of delivery
• This role is expected to execute and deliver, not simply participate or coordinate Practice Engagement & Workflow Discovery
• Serve as a practice-facing technology lead for assigned work
• Conduct on-site observation, shadowing, and workflow analysis when needed
• Translate real-world operational workflows into clear requirements and delivery plans
• Build trust with operators through presence, responsiveness, and follow-through
• Direct engagement with end users and operational teams is a required part of this role
• Elicit, document, and clarify business and system requirements
• Produce clear written artifacts, including: Problem statements, Requirements summaries, Assumptions and constraints / Decisions and tradeoffs
• Ensure shared understanding and alignment prior to development or configuration work
• Act as a Tier-4 escalation point for complex system issues
• Lead resolution of high-impact incidents, including communication and follow-up
• Partner with support teams to ensure issues are routed, resolved, and documented appropriately
• Identify recurring issues and recommend systemic improvements to reduce future risk
• Use data to validate issues, inform decisions, and confirm outcomes
• Participate in QA and validation of reports and analytics outputs
• Comfortable working with reporting tools and data sources (e.g., Databricks, Tableau, SQL-based systems)
• Ability to independently investigate data or reporting issues is a strong plus
• Provide regular written status updates on active initiatives
• Communicate incidents, risks, and outcomes clearly to leadership and stakeholders
• Document decisions, lessons learned, and knowledge for reuse and continuity

Requirements:

• 4-year degree required
• Minimum of 3 years of experience in Business Systems Analyst related positions
• Experience partnering with external vendors
• Experience in analytics such as, but not limited to, data bricks, Cigma, SQL
• Cross-org implementations, experience working with EMR- products
• Strong project management background and comfortable with technical details
• Proven experience owning delivery of complex initiatives in operational environments
• Strong project execution and follow-through skills
• Experience working with integrated enterprise systems (e.g., EMRs or operational platforms)
• Ability to operate effectively in ambiguity and incomplete information
• Strong written communication skills with a bias toward documentation and clarity
• Willingness to engage directly with users and operational teams
• Experience in healthcare or regulated operational environments strongly preferred
• Experience with AI and automation experience
• PMP certification preferred
• Experience supporting, configuring, or optimizing EMR systems preferred
• Hands-on experience with reporting, analytics, or data validation
• Background in product operations, platform delivery, or systems enablement