Remote Customer Service Representative

Talentoma is seeking a Remote Customer Service Representative to support customers by handling inquiries, resolving issues, and delivering a positive service experience. The role focuses on providing responsive assistance through phone, chat, and email communication while maintaining professionalism and efficiency.

Responsibilities:

• Respond to customer inquiries through phone, live chat, and email support
• Resolve customer concerns related to accounts, orders, billing, and services
• Provide accurate information regarding products, services, and policies
• Document interactions and update customer records in CRM systems
• Escalate complex customer issues to the appropriate teams
• Maintain high customer satisfaction and service quality standards
• Assist customers with account updates, troubleshooting, and service requests
• Follow internal procedures and customer support protocols
• Maintain accurate records of customer interactions and service resolutions

Requirements:

• Strong written and verbal communication skills
• Ability to manage multiple conversations and support requests
• Comfortable using CRM software, ticketing systems, and online tools
• Strong problem-solving skills and attention to detail
• Secure home workspace with reliable internet connection
• Experience in customer service, call center support, or client relations preferred