Account Manager- Mid-Market, Growth & Retention (Partner Referred Business)

Rippling is a company that provides a unified platform for managing HR and IT processes. They are seeking a self-driven account manager to optimize customer use of their HR products and solutions while ensuring customer adoption, retention, and revenue growth.

Responsibilities:

• Ensure our customers in the Partner Referred channel are realizing value and expanding across the platform
• Proactively engage customers in your book via key lifecycle events: “go live”, benefits renewal, executive business reviews, contract renewal, etc
• You will field customer requests and lead initiatives in your book to meet company objectives for customer adoption, retention, and revenue growth
• Consult with clients to understand their HR, IT, Finance, and global workforce management needs through a solutions-based selling approach
• Navigate a sales process by building relationships with multiple stakeholders through remote meetings
• Negotiate and coordinate customer procurement and contract execution
• Build and manage a pipeline of new subscription cross-sales, product upgrades, and contract renewals to quarterly targets
• Develop and demonstrate a broad knowledge of current and new Rippling products via executing customer adoption playbooks and prospecting
• Partner with your Technical Account Manager to devise account plans, long-term goals, and client strategies; and with cross-functional teams to ensure customer success and secure long-term commitments

Requirements:

• 3+ years of SaaS experience in account management, sales, or quota-carrying customer success
• Track record of consistently meeting and exceeding quota via new product sales and upgrades (license expansion sales are not likely relevant)
• Competitive and creative drive to win over customers and think outside the box to get a deal done
• Demonstrated ability to run a sales discovery and demo meeting and run a structured sales process
• Proven success building and maintaining long-term commercial relationships (experience managing multi-year renewals)
• Highly effective communicator with good people instincts – able to build trust and work well with a diverse group inside and outside the company
• Highly organized, self-motivated, and detail-oriented; great follow-through on projects/tasks big and small
• High integrity; enthusiastic about building a great company for the long term
• PEO or HCM experience a plus, but not required