HR Business Partner

At SecondShop, we’re a team of Canadians who believe in doing better—for our country, your wallets, and our planet. 
 
We started with a simple idea: why should perfectly good products go to waste or sit unsold when people like you are out there looking for smart ways to save? We have made it our mission to source the highest quality open-box, overstocked, and scratch-and-dent products from the top brands - offering them to Canadians at up to 50% off. But we are not just about savings—we’re about changing how people shop. Say goodbye to paying full price and hello to smarter spending. 

SecondShop is looking for a hands-on HR Business Partner who thrives in fast-moving, operational environments and enjoys being close to the business. This is a true generalist role with both strategic and day-to-day accountability.

You will partner directly with leaders across the organization while also rolling up your sleeves to support employee relations, recruitment, onboarding, performance conversations, and people systems. This role is ideal for someone who enjoys building trusted relationships with managers while ensuring the fundamentals of HR run smoothly.

As a visible and trusted presence in our Burlington office, you will play an important role in shaping employee experience, strengthening leadership capability, and supporting the company as it continues to grow.

What You’ll Be Doing

• This is a fully on-site role at our Burlington offices
• Coach managers through employee relations matters including performance concerns, disciplinary conversations, and conflict resolution.
• Support leaders in building strong, engaged, and accountable teams aligned with SecondShop’s culture and values.
• Ensure employment policies, documentation, and employee records remain accurate, compliant, and up to date.
• Maintain compliance with Ontario, Alberta (and other provincial bodies as necessary) employment standards and internal company policies.
• Support the full employee lifecycle including recruitment coordination, onboarding, role transitions, and off-boarding.
• Manage and optimize HR systems including ATS and HRIS platforms, ensuring data accuracy and effective reporting.
• Identify opportunities to simplify and improve HR processes through better systems, automation, and workflow design.
• Support company-wide people initiatives such as performance reviews, engagement efforts, and learning programs.
• Serve as a visible and approachable HR presence in the office, building trust with employees across the organization.

Who We’re Looking For

• 4–7 years of progressive HR experience in a generalist or business partner role.
• Strong working knowledge of Ontario employment standards and practical HR compliance.
• Proven ability to independently manage employee relations matters with sound judgement and discretion.
• Experience supporting recruitment and managing key stages of the employee lifecycle.
• Comfortable working in a fast-paced, operational environment with an on-site presence in Burlington.
• Experience working with HRIS and ATS platforms; systems-minded with strong process awareness.
• Confident communicator who can coach and influence managers at multiple levels of the organisation.
• Practical, solutions-focused mindset with the ability to balance strategic thinking and hands-on execution.
• Highly organised with strong attention to detail and a reputation for following through.

What We Offer

• The opportunity to help shape people practices in a growing Canadian re-commerce business.
• Compensation between $80,000 – $100,000 plus benefits.
• Direct exposure to senior leadership and cross-functional teams.
• A collaborative, entrepreneurial environment where you can have real impact.
• The chance to play a meaningful role in building culture, strengthening teams, and supporting the company’s continued growth.

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