Claiming and Collections Manager - 12 month fixed term Opportunity

Job Description

Do you have strong leadership experience in financial operations, revenue assurance, and government subsidy claiming? Are you passionate about improving financial performance while supporting services that enable older Australians to remain living safely at home?

As a Claiming and Collections Manager at Silverchain, you will lead a specialist finance team responsible for the claiming and reconciliation of government subsidies and customer collections across aged care programs. This role plays a critical part in ensuring accurate claiming, improving financial processes and strengthening collaboration across teams to support sustainable financial performance.

What’s on offer?

• 12-month Full-time fixed term leadership opportunity within a purpose-driven national organisation
• Hybrid working model with flexibility to work from home and office
• Competitive salary and salary packaging benefits up to $18,500 tax free
• Work alongside a collaborative and supportive finance leadership team
• Opportunity to lead system improvements, automation and financial process innovation
• Ongoing professional development and career growth opportunities

What we’re looking for?

• Proven leadership experience managing teams in accounts receivable, claiming, collections or finance operations
• Strong experience managing government funded programs, subsidy claiming or revenue assurance
• Ability to drive process improvement, financial controls and operational efficiencies
• Strong analytical capability with experience in data reconciliation, reporting and financial governance
• Excellent stakeholder engagement skills with the ability to collaborate across multiple departments
• High level of written and verbal communication skills
• A proactive leader who motivates teams, drives accountability and supports continuous improvement

The Role

• Lead and support a team of specialist claiming officers responsible for accurate claiming and reconciliation of government subsidies for Support at Home programs
• Provide oversight of banking and accounts receivable teams, ensuring efficient collections and debt management
• Drive improvements in process standardisation, system automation and operational efficiency
• Ensure timely collection of aged debt across all programs, including Support at Home, CHSP, Private and Commercial services
• Develop and implement standard operating procedures for claiming and collections processes
• Collaborate with Finance, Operations, ICT, Compliance and program teams to resolve system or process issues
• Monitor performance, risks and financial outcomes and provide reporting insights to finance leadership
• Support system improvements, data integrity and reconciliation accuracy across finance operations
• Report regularly on progress/status of key initiatives, projects, risks and staff to the financial controller operations
•  Assist the finance team with any other general finance duties as required.

Please note: This role is Monday to Friday, 8:30am – 5:00pm in a 12 month full time fixed term opportunity and includes hybrid working arrangements.

Qualifications

Essential

• Tertiary qualifications in Accounting, Finance, Business or a related discipline, or equivalent experience
• Demonstrated experience managing financial operations involving government subsidies, claiming or revenue assurance
• Experience leading teams in a high-volume financial processing environment
• Strong knowledge of financial controls, reconciliation processes and financial reporting
• Advanced communication, leadership and stakeholder management skills
• Advanced computer skills including Excel, reporting tools and financial systems
• Experience within the aged care sector and government funded home programs such as the supported home program.
• Demonstrated competence in data reconcillation, financial controls, variance analysis and financial governance.
• Knowledge of legislation and compliance frameworks relevant to aged care claiming, debt management and financial reporting.

Desirable

• Minimum three years’ experience managing aged care financial administration or government funded packages
• Experience managing high-volume debt collections or accounts receivable operations
• Experience partnering with branch operations or service delivery teams

Why choose Silverchain?

Everyone at Silverchain, from our care teams to leadership, plays a vital role in delivering Best Care. It’s a team effort.  Best Care is care that is safe, personal, connected and effective. We are proudly one of the few Australian home care providers accredited in both national health and aged care standards. This means the quality of care we provide is expected to meet the same standards as a hospital or residential aged care facility.  As a not-for-profit organisation, we re-invest our funds into research and developing innovative models of care to set the industry benchmark for the provision of the best care in the home.  

We'll also provide you with opportunities to help you develop and grow in your career, with training and education programs to help you achieve your goals. 

How to apply 

To submit your application, click ‘Apply’. 

Prior to commencement, every preferred candidate must complete a National Police check, Work Rights check and confirm their COVID-19 vaccination status (although not mandatory it is highly recommended). 

At Silverchain Group, we recognise the positive contribution that a diverse workforce makes to our organisation where individuals can be authentic, are respected and celebrated. We strongly encourage applications from Indigenous Australians, people of all ages, gender, abilities, culturally diverse and linguistic backgrounds. 

Kindly note that we do not accept applications via email.