Industry Expert

We are seeking a Knowledge Management Analyst to join Thoughtworks. In this role, you will work with multidisciplinary teams responsible for the overall Knowledge Management vision, product and content strategy, and implementation of integrated solutions across the Knowledge Management ecosystem. In Thoughtworks, we are implementing many AI tools in the Knowledge Management space and you will get an opportunity to play a pivotal role in building up a knowledge repository base for AI tools to perform at their best.   

Job responsibilities

As a part of the Knowledge Management team, you will be responsible for:

• Support content curation process by anonymising content to make it reusable and format content to meet our global standards.  
• Work with senior members to maintain and publish content to Knowledge Management platforms. Follow established document workflow standards for publishing and processing content on the portals. 
• Sharing and labelling content using standard categorization and ensuring accurate display. 
• Assist in implementing KM guidelines across Google drive settings, naming conventions, searchability and promotion on AI tools such as Glean, NotebookLM. 
• Follow Thoughtworks standards for creating web pages. Check and ensure completeness and accuracy of deliverables, brand and site rules governing Knowledge Management portals. 
• Maintain a work queue for managing work and keep transparency in assigned work. 
• Pull reports from the KM platforms and help in preparing dashboards. 

Job qualifications

Technical Skills

• Experience in content management environment
• A strong eye for detail 
• Demonstrate good knowledge of Google suite 
• Be able to prioritize tasks, work on multiple assignments, and raise concerns/questions where appropriate
• Self-directed, comfortable working independently and without daily supervision
• Ability to productively manage and work within a virtual team
• Strong English communication skills (written, verbal, and presentation)
• Strong interpersonal skills. Self-motivated and strong team player.

Professional Skills

• You thrive in a collaborative, non-hierarchical environment that values transparency, openness, feedback and change
• You have a passion for learning and sharing knowledge as well as a desire to create the right solutions for business problems
• You’re resilient in ambiguous situations and can approach challenges from multiple perspectives

*For candidates with less than two years of experience, please visit the Grads and career changers page on our careers site.

Other things to know

Learning & Development

There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.

Commitment to Disability Inclusion

Thoughtworks are committed to being an inclusive & accessible workplace employer of choice for all including those living with disability.

What's on offer

Our goal is to equip you with career defining experiences, to help you to grow professionally and personally, and to foster a community where you feel you belong. We're committed to making Thoughtworkers an employer of choice, and we offer a wide variety of benefits to support the teams' advancement, their health and wellbeing. If you're ready to find your home at Thoughtworks, click to apply now (even if you don't feel like you tick all the boxes).

About Thoughtworks

Thoughtworks is a global technology consultancy that integrates strategy, design and engineering to drive digital innovation. For 30+ years, our clients have trusted our autonomous teams to build solutions that look past the obvious. Here, computer science grads come together with seasoned technologists, self-taught developers, midlife career changers and more to learn from and challenge each other. Career journeys flourish with the strength of our cultivation culture, which has won numerous awards around the world.

Join Thoughtworks and thrive. Together, our extra curiosity, innovation, passion and dedication overcomes ordinary.

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