Manager, Data Operations

Company Description

Assent is the leading solution for supply chain sustainability tailored for the world’s top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for comprehensive sustainability.

We are proud to announce that Assent has crossed the US$100M ARR milestone, granting us Centaur Status. This accomplishment, reached just 8 years following our Series A, makes us the first and only Certified B Corporation in North America's SaaS sustainability industry to celebrate this milestone.

Our journey from $5 million to US$100M ARR in just eight years has been marked by significant growth and achievements. With our $350 million US funding led by Vista Equity Partners, we're poised for even greater expansion and are on the lookout for outstanding team members to join our mission.

Hybrid Work Model

At Assent, we proudly embrace a remote-first work model, valuing the flexibility and autonomy it provides our team. We also acknowledge the intangible benefits of occasional in-person workdays. For team members situated within 50 kms/31 miles of our five global offices in Ottawa, Eldoret, Penang, Columbus, Pune and Amsterdam, you can expect to come into the office at least one day a week. Similarly, those near our co-working spaces in Nairobi and Toronto are encouraged to work onsite once a month.

Job Description

The Manager, Data Services will report to the Sr Manager, Program Support. The Manager, Data Services will lead a team that will build and maintain executive dashboards, deliver bespoke client reporting, create self-serve reporting tools and templates, and run data investigations and extracts to support program delivery and decision-making. The Manager will own the operating model and partner closely with all stakeholders to ensure reporting is accurate, scalable, and aligned to evolving program requirements.

Key Requirements and Responsibilities

• Lead day-to-day operations of the Data Services team, including intake/triage, prioritization, capacity planning, and SLA performance for reporting requests, incidents, and investigations.

• Provide technical guidance, coaching, and performance management.

• Build and maintain program-performance dashboards and KPI reporting; analyze trends and provide actionable insights to stakeholders.

• Oversee the development of self-serve reporting tools, templates, parameterized reporting, and automation to reduce manual effort and improve turnaround time

• Recruit, mentor, and develop a high-performing team; provide performance management, coaching, recognition, and progression plans.

• Quality & governance: establish validation/internal quality check standards and documentation for dashboards, reports, and extracts; ensure solutions are maintainable and consistent.

• Partner with stakeholders to define KPIs and translate business requirements into analytical specifications; iterate based on feedback to drive measurable outcomes

• Lead complex investigations and escalations: perform root-cause analysis on data/reporting discrepancies; coordinate fixes with cross-functional partners and document outcomes.

• Follow Assent security policies and applicable privacy requirements in all data handling and reporting activities

Qualifications

Your Knowledge, Skills and Abilities

We strongly value your talent, energy and passion. It will also be valuable to Assent if you have the following qualifications,

Education & Experience

• Bachelor's Degree in Data Science, Computer Science, Statistics or any related field from recognized learning institution;

• 5+ years related work experience in Analytics/BI/Data Services

• Prior experience managing or leading a technical team.

Technical Skills

• Advanced SQL (complex querying, extraction, and performance considerations).

• Working knowledge of BI/reporting tooling (Tableau) and dashboard design best practices

• Working knowledge of SSIS/SSRS for ETL/data integration and report automation.

• Python (preferred) or R for automation and building lightweight internal utilities (templates, scripts, workflow automation).

• Strong understanding of data concepts: ETL, data quality/validation, KPI definition, and troubleshooting/reporting reliability.

Soft skills

• Excellent verbal and written communication skills, primarily in English

• Strong stakeholder management: intake clarification, expectation setting, and prioritization tradeoffs

• Structured problem solving for ambiguous data issues; ability to drive root cause and resolution

• Operational rigor: SLA ownership, quality controls, and continuous improvement mindset.

• Adaptable in a fast-paced environment; able to lead through change.

• You have grit- you are conscientious, will always work towards providing solutions over excuses and are dedicated to achieving excellence and driving results;

Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform the aforementioned duties and responsibilities satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions. Assent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Additional Information

Life at Assent

Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.

Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives.

Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process, please contact talent@assent.com and we will be happy to help.  

We use AI to support parts of our recruitment process, such as note-taking and initial shortlisting based on job-related qualifications. AI does not make hiring decisions. All candidates will speak with a real person, and final decisions are always made by our recruitment team.