Business Process Engineer - Banking and Salesforce exp - Remote - Direct Client - W2 - JOBID674

Outcome Logix is a Tech 50 Finalist company recognized by the Pittsburgh Technology Council. They are seeking a Business Process Engineer to analyze and optimize business processes, collaborate with cross-functional teams, and enhance user experience through effective process design and documentation.

Responsibilities:

• Analyze and Optimize Processes: Review and map current business processes to identify inefficiencies and areas for improvement, with a focus on enhancing user experience and operational effectiveness
• Collaborate Across Teams: Work closely with cross-functional teams, including design, UX/UI, product management, and technology, to define and improve user journey processes and ensure alignment with business goals
• Develop Process Documentation: Create and maintain clear, concise process documentation, including workflows, process diagrams, and requirements to facilitate ongoing improvements
• User-Centric Process Design: Apply human-centered design principles to ensure that all business processes are designed with the end-user in mind, ensuring a seamless, intuitive experience for both customers and internal stakeholders
• Support Change Management: Assist in the implementation of process changes, providing insights and recommendations to ensure smooth adoption by teams and users
• Measure and Report Outcomes: Use data-driven insights to evaluate process performance, gather feedback, and provide recommendations for continuous improvement in user experience and business operations

Requirements:

• Proven experience in business process engineering, preferably in user experience, design, or digital transformation projects
• Strong understanding of human-centered design principles and how they relate to business process improvement
• Excellent problem-solving skills and the ability to drive process improvements across diverse teams
• Familiarity with tools like Visio, Lucidchart, or similar for process mapping and documentation
• Strong communication and collaboration skills, with the ability to engage and influence stakeholders at all levels
• Experience working in financial services or a highly regulated industry is a plus
• Process Mapping & Optimization: Expertise in analyzing, mapping, and optimizing business processes to ensure they are efficient, user-friendly, and aligned with business objectives
• Human-Centered Design: Strong understanding of human-centered design principles and their application in process design, ensuring the creation of intuitive and seamless user experiences
• Stakeholder Collaboration & Communication: Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams, business leaders, and end-users, ensuring processes meet diverse needs
• Data-Driven Decision Making: Ability to analyze data, identify trends, and provide actionable insights that guide continuous process improvement and enhance user experience