Technical Project Manager App Support-9+ Months Contract-Remote opportunity-Direct Customer

Accion Labs is seeking a Technical Project Manager for a contract role focused on app support. This position involves managing service incidents, ensuring service continuity, and driving resolution of operational issues in a high-pressure environment.

Responsibilities:

• Own and manage service incidents, escalations, and chronic issues across assigned TSA services
• Actively resolve “gray zone” ownership gaps between engineering, operations, security, vendors, and NewCo/RemainCo teams
• Drive clarity on scope, RACI, and accountability where responsibilities are ambiguous
• Coordinate incident triage, root cause analysis, and remediation planning
• Ensure incidents are managed in line with contractual SLAs and TSA obligations
• Maintain strong RAID discipline , escalating risks early and factually
• Provide executive ready status updates on incidents, trends, and systemic risks
• Partner closely with exit planning TPMs to ensure incidents do not jeopardize TSA exit milestones

Requirements:

• Technical Project Management
• Managing service incidents and 'gray zone' ownership
• 6–12+ years as a Technical Project / Program Manager in enterprise IT environments
• Proven experience managing production incidents, service continuity, and escalations
• Strong background operating in contractual, SLA driven, or regulated environments
• Demonstrated ability to operate effectively in ambiguous, high pressure situations
• Experience coordinating across applications, infrastructure, cloud, security, and vendors
• Comfortable holding teams accountable and driving decisions—not just facilitating discussions
• Bachelor's degree in computer science, information Systems, or related discipline
• Experience in IT separation or divestiture or TSA delivery strongly preferred