Customer Service Representative

Russell Tobin's client is seeking a Customer Service Representative to join their team in Port Washington, NY. The role involves answering customer calls, troubleshooting technical issues, resolving complaints, and maintaining service levels while documenting interactions accurately.

Responsibilities:

• Answer incoming calls and process customer orders
• Troubleshoot technical issues, particularly related to electrical and IT systems, and communicate solutions clearly
• Resolve customer complaints while maintaining composure and professionalism
• Document customer interactions accurately and track call types
• Follow up with customers regarding order status, shipping, and stock availability
• Maintain support service levels consistent with Luxottica’s standards
• Perform all other duties as assigned

Requirements:

• High school diploma or equivalent
• Minimum 1 year of experience in customer service, hospitality, or call center environments
• Excellent telephone etiquette and communication skills (verbal and written)
• Strong PC skills including Microsoft Office (Word, Excel) and internet navigation
• Ability to prioritize tasks, manage time efficiently, and work well in a team environment
• Demonstrated listening and comprehension skills
• Higher education degree
• Experience using SAP
• Knowledge of optical products and industry terminology
• Bilingual in French