Enterprise Customer Success Manager

Yapi-DoctorLogic is a fast-growing, innovative Website Marketing Platform helping healthcare providers grow their practices by attracting new patients. The Enterprise Customer Success Manager is responsible for leading and growing the enterprise customer portfolio, ensuring clients achieve clear ROI and sustained value from the partnership.

Responsibilities:

• Cultivate and manage an enterprise client portfolio, facilitating successful customer relationships, working collaboratively to drive adoption of best practices, ensure retention, improve satisfaction, and inspire customer loyalty
• Work with customers to establish goals and key performance indicators
• Conduct monthly/quarterly in person and online customer performance reviews
• Become the subject matter expert on the industry and medical specialty trends
• Share relevant insights through product training and webinars on how customers can best leverage Yapi-DoctorLogic’s products to maximize ROI
• Maximize customer value through the applied use of Digital Marketing tools and analytics
• Cultivate customer champions through a trusted advisor relationship to identify referrals & upsell opportunities, by referencing customer successes and case studies
• Collaborate with CRO and Enterprise Sales teams to ensure growth attainment
• Work cross-functionally with other departments on projects focused on improving customer success; including but not limited to the onboarding phase

Requirements:

• 7+ years of experience in enterprise account management, client success, strategic consulting, or digital marketing performance leadership within a SaaS or technology-driven environment
• Proven experience managing and growing complex, multi-location or enterprise-level client portfolios
• Demonstrated ability to build and maintain trusted relationships with executive stakeholders (Director, VP, C-level)
• Strong business acumen with the ability to translate performance data into clear ROI narratives and strategic recommendations
• Experience driving retention and expansion within existing accounts through consultative, value-based engagement
• Comfort navigating ambiguity and leading cross-functional collaboration across Sales, Marketing, Product, and Operations
• Experience in digital marketing, healthcare, dental, or multi-location service-based industries
• Background in performance reporting, analytics interpretation, or marketing strategy development
• Experience leading QBRs, executive business reviews, and long-term account planning initiatives
• Familiarity with CRM platforms and account health metrics (Salesforce or similar)
• History of managing high-revenue or strategically significant accounts