BlueCross BlueShield of Tennessee is seeking a Commercial Customer Service Trainee to engage with members and handle customer service inquiries. The role involves investigating and resolving customer inquiries using strong technical skills in a fast-paced environment.
Responsibilities:
- Receiving, investigating and resolving all customer inquiries timely and accurately
- Handling customer service inquiries and problems via the telephone
- Ensuring all customer communication is clearly documented
- Interact through various channels such as Chat, Phone, E-mail and TEAMS
- Educating caller to ensure resolution is achieved on first contact
- Must be able to pass required testing
- Participation and attendance are mandatory
- This position requires flexibility due to rotations in schedules and requires adherence to assigned schedules
- Work overtime as required
Requirements:
- High School Diploma or equivalent
- 1 year - Experience in a customer service support role is required
- Proficient in Microsoft Office (Outlook, Word, Excel and Powerpoint)
- Proficient oral and written communication skills
- Proficient interpersonal and organizational skills
- Exceptional time management skills
- Ability to work independently under general supervision and collaboratively as part of a team in a fast paced environment
- Independent, Sound decision-making and problem-solving skills
- Ability to talk and type simultaneously in a clear and concise manner while interacting with customers