Fleetio is a modern software platform that helps thousands of organizations worldwide manage their fleet operations. They are seeking a driven, customer-centric Senior Product Manager to advance their web application and shape the future of fleet management.
Responsibilities:
- Champion customer outcomes: Work closely with customers to deeply understand their goals, workflows, and challenges – ensuring seamless onboarding, setup/implementation, and ongoing satisfaction
- Drive product impact: Drive cross-functional collaboration with engineering, design, and go-to-market teams to deliver features that solve real customer problems, drive adoption, and reinforce our competitive edge
- Guide the Full Product Lifecycle: Discovery, ideation, specification, test, delivery, launch / GTM, analysis, and optimization – ensuring roadmap milestones are met
- Ensure Successful Product Launches: Develop and execute go-to-market (GTM) strategies for product launches and updates, ensuring successful adoption
- Deliver onboarding success: Lead the onboarding process for new clients, coordinate internal resources, and track progress to ensure timely and effective implementation
- Be the voice of the customer: Gather, synthesise, and share customer insights to inform product decisions and prioritise improvements that drive adoption, engagement, and retention
- Communicate with Clarity and Purpose: Clearly articulate product vision, value, and progress to stakeholders, including team members, prospects, and customers, ensuring alignment and transparency
- Continuously Improve Product Operations: Continuously seek ways to improve our product development and delivery processes, ensuring we bring value to customers quickly and efficiently
- Foster a Culture of Collaboration and Learning: Help create a culture of experimentation, learning, and cross-functional teamwork – encouraging open feedback and shared ownership of results
- Define and measure success: Establish clear metrics for product performance, regularly analyse data, and share actionable insights to guide product roadmapping and continuous improvement
- Become a Subject Matter Expert: Demonstrate deep knowledge of our product suite, including its features, functionalities, and technical integrations (e.g. APIs, SAML, SSO, ETL etc.), as well as the fleet management industry and domain
- Innovate and differentiate: Identify new opportunities for product innovation and expansion, using market research and customer feedback to shape the roadmap and deliver unique value
Requirements:
- 5+ years in product management or closely related roles, building and delivering web apps – preferably in modern B2B technology-driven SaaS environments
- BA/BS/MS in Computer Science, Business, Design, or related equivalent practical / field experience
- Passion for customer & business success, shortening time to value, and the craft of PM
- A committed desire to understand our users and rally around the problems we're solving
- Effective at integrating feedback, facts, and needs into product recommendations, decisions, strategies, and launch execution across the product life-cycle
- Natural leadership skills – you influence and inspire others who love working with you
- A proven track record of strong cross-functional collaboration
- An entrepreneurial spirit – you are self-driven, accountable, and comfortable presenting to customers, prospects, partners, and stakeholders
- Egoless self-starter with great product sense, curiosity, attention to detail, and a growth mindset
- Talent for mediating across various needs, and finding creative solutions
- Strong analytical and problem-solving skills, basic familiarity with product analytics, and an ability to translate data into insights
- Champion our core values of intelligence, intensity, integrity, and ownership
- Understanding of database concepts and experience with SQL
- Familiarity with RESTful and SOAP services, JSON, XML, OAuth, and other web technologies
- Experience in fleet / automotive / transportation software, vertical SaaS, or related space
- Experience in a range of segments and product life cycle stages