Client Manager, Customer Success

JD Power is a company that unites industry leading data and insights with world-class technology to solve clients’ toughest challenges. The Client Manager will act as a data analyst lead and trusted advisor for clients, leveraging proprietary automotive data to drive client retention and business development growth.

Responsibilities:

• Leverage intellectual curiosity and cutting-edge BI tools (i.e. Tableau, PowerBI, ThoughtSpot) to analyze industry trends and deliver impactful insights
• Serve as the customer success analyst for our key clients, build trusted advisor relationships and ensure they can leverage JD Power's data to gain high-value insights
• Proactively identify solutions to support the sales and business development organization
• Generate in-depth analysis explaining changes in the U.S. automotive retail industry, acting as the subject matter expert on sales volume, pricing, incentives, and residual values
• Lead discussions with JD Power users at OEMs
• Create effective case studies, thought leadership articles, and compelling presentations to highlight the value of JD Power’s data and services

Requirements:

• 3-6 years of experience in automotive retail sales or reporting roles, consulting, corporate strategy, finance, or analytics
• Significant experience with Excel and PowerPoint is required
• Experience with executive-level presentations and public speaking
• Experience working with Automotive OEM quality organizations, manufacturing, or logistics a plus
• Experience using BI and Analytics platforms like Palantir, Tableau, PowerBI, or ThoughtSpot is desirable
• General interest and understanding of trends in the automotive industry is desirable