Account Growth Manager (Customer Success)

Employvision Inc. is seeking a customer-focused Mid-Market Account Manager to help customers grow and succeed with their platform. The role involves managing a portfolio of mid-market accounts, driving renewals, expansion, and fostering long-term partnerships while collaborating with Sales and Customer Success teams.

Responsibilities:

• Own and drive Net Revenue Retention (NRR) through strong customer relationships and expansion opportunities
• Manage the renewal lifecycle, ensuring contracts are renewed on time and customers remain engaged
• Identify upsell and cross-sell opportunities that align with customer goals
• Partner with Account Executives and Customer Success Managers to create a seamless customer journey
• Track customer health metrics to proactively identify risks and opportunities for growth
• Manage a large portfolio of mid-market accounts and prioritize effectively in a fast-paced environment

Requirements:

• 3–5 years of Account Management experience in a high-growth B2B SaaS environment
• Experience managing 100+ accounts at once
• Experience working with ACVs between $10K–$100K
• Background in Account Management plus Customer Success or Account Executive roles
• Strong track record of renewals, upsells, and revenue expansion
• Experience using Salesforce and Stripe
• Excellent communication, negotiation, and relationship-building skills
• Comfortable working in high-volume, fast-paced SaaS environments
• Based in the United States
• Open to an Individual Contributor role
• Demonstrated career growth and strong tenure in previous roles