Customer Service Associate - Bilingual (Remote Opportunity)

Greenway Health is committed to an inclusive environment and a culture of belonging as they pursue their purpose of healthier communities. The Customer Care Associates Bilingual will handle patient billing processes, respond to inquiries, and assist Spanish-speaking patients with excellent customer service skills.

Responsibilities:

• Answer inbound patient calls
• Return patient calls daily and assist them with their questions regarding billing statements
• Fully understand and follow all guidelines pertaining to HIPAA and PHI
• Resolve patient issues by researching the patient’s account and correcting insurance information, demographics, and any other pertinent account information
• Communicate any patient questions or visit information back to the client as outlined in the standard operating procedure
• Complete all aspects of statement processing for assigned clients in a timely, accurate, and high-quality manner; processing tasks include, but are not limited to, statement preparation, submission, and reconciliation
• Complete all aspects of collection processing for assigned clients in a timely, accurate, and high-quality manner; collection tasks include, but are not limited to, collection letter preparation, submission, and reconciliation
• Successfully work within a team environment to escalate questions and outstanding work appropriately
• Own and manage open patient inquiry cases through full resolution
• Assist, train, and consult with other departments as needed
• Participate in the continuing education of applicable software and hardware
• Participate in departmental and other meetings as requested
• Ensure that management is made aware of client issues or problems in a timely manner

Requirements:

• High School Diploma/GED
• One (1) to two (2) years of Customer Service experience
• Strong verbal and written communication skills; able to articulate and communicate complex topics to a broad audience
• Strong customer services skills and high level of professionalism
• Strong desire to learn
• Solid computer skills including Microsoft Outlook, Word, and Excel
• Able to manage a variety of tasks concurrently
• Ability to speak Spanish
• AS Degree or BS Degree
• Healthcare experience
• Medical software experience
• Medical Office experience