Customer Success Program Manager

Sonatype is the software supply chain security company, providing end-to-end software supply chain security solutions. The Program Manager will collaborate across teams, drive strategic business initiatives, and enhance team efficiency to ensure customer success.

Responsibilities:

• Working closely with Customer Success leadership to propel strategic business initiatives forward and drive continuous team improvements
• Coordinating and facilitating internal engagements, ensuring alignment across teams
• Identifying, developing, and driving process optimizations that enhance team efficiency
• Engaging cross-functionally with Product, Sales, Marketing, and Support, serving as a representative of Customer Success
• Maintaining transparency by reporting on the health and progress of all initiatives
• Keeping critical business stakeholders informed about milestones, challenges, and successes
• Proactively communicating timely, constructive updates on initiative health and progress

Requirements:

• 5+ years of experience with project management-related roles and responsibilities
• Strong verbal and written communication skills are essential
• Skilled in data analysis, allowing you to make informed decisions and drive impactful outcomes
• Ability to thrive in collaborative environments and can work effectively with diverse teams
• Demonstrate an organized approach to handling complex initiatives
• Experience coordinating and facilitating engagements will be valuable
• Bachelor's degree
• Familiarity with modern software development life cycles and the tooling used by development organizations to build applications is beneficial