Account Manager - Client Support

JuiceMedia.AI is an emerging outcome-focused, omni-channel customer acquisition platform headquartered in Los Angeles. The Account Manager - Client Support will manage client strategies and execution to drive growth and retention, while collaborating with various teams to ensure effective media strategies and insights.

Responsibilities:

• In a consultative approach, support and lead the maintaining of strong client relationships by being a trusted advisor to clients in helping them exceed their short-and-long term objectives for their brand, business and campaign
• Manage clients to drive in-depth assessments, identification and confirmation of key business objectives, KPIs, brand attributes, audiences, product, competitive, marketplace dynamics, to begin to lay the ground work for building campaign strategies
• Provide effective and continuous communications (written and verbal) to clients on strategy, insights, execution, etc
• Support the development, execution, and management of comprehensive and integrated (omni channel – Linear, OTT, Digital, etc) media strategies and recommendations that align with clients' growth goals
• Work closely with Investment Department to ensure alignment of strategic direction and delivery of best-in-class media execution (planning, buying and optimization)
• Identify emerging trends and opportunities in the media industry to stay ahead of the curve
• Leveraging agency attribution platform, support analysis of client’s data and performance results to identify and extract valuable insights, key trends, and measure campaign effectiveness
• Collaborate with internal Data Science teams to drive ongoing additional value-added insights around client campaign performance, and scale opportunities
• Support the actioning of data insights, subject matter expertise, best practices and agency resources to develop and manage the implementation and execution of optimization strategies in real-time, to improve ROI, click-through rates, conversion rates, and other relevant client metrics
• With Data Science, Product, Engineering, manage execution of onboarding/implementation and management of agency measurement platform and data strategy to align with agency offerings and client needs
• Support internal communication between management, Media Investment, Data & Product Teams, Management and Agency Partners around client insights, needs and overall campaign progress, budgets and agency growth
• Support management of agency client and team P&L in conjunction with overarching agency billing and revenue goals
• Collaborate and work cross functionally with other areas of the agency and partners including Investment, Digital, Creative, Data Science, Engineering, Finance, etc