Account Manager, Mid-Market

Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. As an Upper Mid-Market Account Manager, you will drive growth by expanding customer adoption and uncovering upsell and cross-sell opportunities within your existing accounts, while focusing on retention and building strong client relationships.

Responsibilities:

• Increase the net dollar retention of your book of business through proactive upsells, cross sells, and strong relationship management that protects and grows existing revenue
• Lead client contract renewals with a focus on expanding Annual Recurring Revenue and strengthening long term partnerships
• Identify, develop, and close new opportunities within assigned accounts to support a land and expand strategy
• Create accurate proposals, statements of work, and other client facing documents that support your sales process and drive deal momentum
• Build meaningful, trusted relationships with key contacts to deepen engagement and position Absorb as a strategic partner
• Manage your sales pipeline with accuracy and accountability, reporting monthly and quarterly to ensure full visibility across the business
• Become an expert in Absorb’s subscription models so you can confidently address client questions and guide renewal and expansion conversations
• Participate in team meetings and collaborative projects that help improve sales processes and overall performance
• Develop strong internal partnerships across Customer Success, Support, Product, and Leadership to ensure the full client lifecycle is supported
• Stay current on product releases, training sessions, and industry insights to maintain strong product knowledge and credibility with customers

Requirements:

• Post-secondary degree (preferably in business or a related field)
• Minimum of 3 years of relevant experience managing medium-large enterprises supporting full account management from retention to expansion
• Experience managing and closing $50k+ deals
• Very strong time management and organizational skills
• Very strong verbal and written communication skills
• Outgoing and personable nature with a sales driven attitude, strong team player
• Ability to thrive in a dynamic, fast-paced environment that changes constantly
• SaaS (or Technology) sales experience
• Experience working with a global client base
• Strong MS Office skills – primarily Excel and PowerPoint
• Fluency in additional languages
• Experience working with industry tools such as Salesforce