Customer Finance Manager

Akkodis is seeking a Customer Financial SME for a 12-month contract position. The role involves designing, testing, optimizing, and implementing business processes related to financial transaction logging and reporting, ensuring operational efficiency within the Kraken Transformation Program.

Responsibilities:

• Brings process knowledge and proficiency to the functional team used to ensure business requirements are delivered through the Kraken solution
• Designs business process workflows that ensure satisfaction of rules, obligations, controls, and expected service levels
• Successfully implements business processes supporting transaction logging, account balancing, financial controls, revenue and tax reporting, general ledger transaction mapping, escheatment, and accounts payable integrations
• Defines and optimizes financial transaction exception handling
• Ensures business standardization across all jurisdictions and detailed process design, aligning with out-of-the-box software solution capabilities
• Assesses exceptions, identifies risks, issues, and mitigation options associated with standardization
• Coordinate functional development with peers and cross-function analysts providing them with direction and skills to support project work
• Ensures deliverables meet requirements and are completed on time
• Provides production support during the program lifecycle, pending service introduction recommendation

Requirements:

• 5+ years of experience in utility billing operations, financial transaction booking and balancing, accounts payable integrations, and financial reporting, preferably within the utility industry
• Proven experience delivering functional products in medium to large-scale CIS endeavors
• Strong knowledge of utility billing methodologies and associated financial transaction management
• Hands-on configuration experience in relevant CIS platforms, ensuring proper alignment with business requirements
• Expertise in billing exception handling, financial reconciliation, and automated invoicing workflows
• Experience with financial controls and bulk execution strategies to validate meter-to-cash processing accuracy
• Familiarity with regulatory compliance and revenue assurance in utility billing processes
• Demonstrated ability to lead stakeholder communication through functional and project leadership levels
• Utility industry
• Experience with agile methodologies and lean principles
• Experience with the implementation of new technologies and platforms
• Background in regulatory compliance and reporting within billing operations
• Experience implementing automated billing solutions and exception handling frameworks