Customer Success Manager

Accuris is the global leader in engineering intelligence, trusted by innovative companies to accelerate design and ensure supply chain resilience. The Customer Success Manager is responsible for fostering strong relationships with customers, guiding onboarding and adoption of solutions, and driving customer satisfaction and retention.

Responsibilities:

• Manage a portfolio of customer accounts, supporting their success throughout the lifecycle
• Act as the primary point of contact post-sale, guiding onboarding, product adoption, and ongoing engagement
• Monitor customer health and proactively address risks or challenges
• Identify opportunities for growth and collaborate with Sales on upsell paths
• Conduct regular check-ins and business reviews to share progress and gather feedback
• Partner with internal teams (Sales, Product, Support, Marketing) to advocate for customer needs
• Use data and insights to improve customer outcomes and enhance the customer journey

Requirements:

• 3–4 years of experience in Customer Success, Account Management, or a related role, preferably in SaaS or tech
• Experience supporting customer onboarding and adoption strategies
• Familiarity with success planning and retention practices
• Strong relationship-building and communication skills (written & verbal)
• Ability to understand customer goals and align solutions accordingly
• Comfortable working with CRM tools (e.g., Salesforce) and customer success platforms
• Problem-solving mindset with attention to detail
• Ability to manage multiple accounts and prioritize effectively
• Customer-first attitude with a collaborative approach
• Spanish Fluency preferred
• Prior experience managing government accounts preferred