Customer Success Manager

Ready Education is a global tech startup focused on enhancing student success through their campus experience platform. The Client Success Manager is responsible for managing customer relationships to drive retention and sales expansions, acting as a trusted advisor and advocate for clients.

Responsibilities:

• Develop and execute retention strategies for clients using goal-oriented and value-based strategies
• Serve as a trusted partner and consultant to clients, translating their challenges into tailored solutions that demonstrate clear and measurable ROI
• Build a rewarding relationship with clients and internal team members
• Manage a regional customer portfolio of approximately 75 accounts
• Own contract renewals and expansions, including leading pricing and contracting conversations with key client stakeholders
• Execute high-volume, programmatic expansion campaigns (such as targeted module upsells) by building custom ROI presentations and navigating multi-stakeholder university committees
• Analyze, respond and react to performance data to help measure client performance and communicate ROI
• Identify and manage at-risk accounts, executing churn mitigation and change-management strategies for both steady-state accounts and complex, post-implementation platform migrations
• Proven ability to foster relationships with key client stakeholders at all levels including front-line, mid-level, and executive level

Requirements:

• Minimum 3+ years of experience in a proactive, customer-facing/customer success/sales/problem-solving role in Higher Education/ Ed-Tech/ Student Affairs
• Ability to critically analyze client issues and independently develop, execute, and refine data-driven strategies and solutions that drive measurable outcomes
• Strong written and verbal communication and presentation skills including ability to comfortably present to peers, senior leadership internally and key stakeholders and clients
• Curious and self-directed with strong attention to detail and time management skills, thriving in a fast-paced, ever-changing environment with the ability to juggle competing priorities and adapt quickly to new requirements
• Proven track record of driving client satisfaction and retention
• Ability to build and cultivate strong relationships
• Strong analytical and problem-solving skills and the ability to create stories using data
• Ability to adopt and execute standardized playbooks and processes to drive efficiency and scalability
• Leverage internal tech stacks and AI tools to automate routine administrative tasks, allowing maximum bandwidth for client-facing consultative work
• Enthusiastic about learning and working with the latest technologies and following industry trends
• Understanding of the needs and challenges faced by higher education and driven to improve the student experience
• Understanding of the Higher Education industry and experience in executing sales strategies
• Experience in B2B and B2B2C SaaS
• 10-20% travel required
• Experience using Campus Groups or similar Student Engagement Tools (Preferred but not required)