Key skills
Federal IT ProgramsContact Center ModernizationProject ManagementPMP CertificationRisk ManagementPerformance MetricsLeadership
About this role
LMI is seeking a Project Manager to lead enterprise supplemental training and adoption support for the VA deployment of Genesys Cloud CX across 65+ contact centers. The project manager will oversee governance, migration alignment, enterprise reporting, and training delivery, ensuring effective adoption of the system.
Responsibilities:
- Lead execution of the Enterprise Training Management Plan
- Oversee Integrated Master Training Schedule alignment
- Coordinate weekly with VA stakeholders
- Manage risk, scope, and performance metrics
- Provide executive reporting to VA leadership
Requirements:
- 6+ years leading federal IT or contact center modernization programs
- 3+ years managing multi-disciplinary teams
- Bachelor's degree required
- Experience supporting VA strongly preferred
- PMP certification preferred
- Experience with enterprise contact center platforms