Senior Product Manager

ICONMA is a Health Insurance company seeking a Senior Product Manager for their Reston, VA/Hybrid location. The role involves coordinating with internal clients and teams to launch and enhance digital products, managing product maturity, and identifying new customer needs.

Responsibilities:

• Coordinates with internal client and internal teams to launch, maintain, and enhance digital products. Guides internal clients through key decisions and communicates and coordinates activities internally and across network of partners
• Manages and updates Product Maturity , Issues/Action Items/Risks, Installation Checklist, and Value Delivery
• Identifies and articulates new customer needs to the product team
• Manages all aspects of implementation including ordering applicable equipment, overseeing installation, assisting with and supporting of account creation, managing communications, and reconciling inventory upon completion
• Ensures and drives deliverables to completion per the implementation schedule
• Conducts training for customers

Requirements:

• Education Level: Bachelor's Degree
• Education Details: Business Management or related field
• Experience: 10 years experience in a leadership roles with 3+ years in a product management capacity
• In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience
• Ability to recognize, analyze, and solve a variety of problems., Expert
• Proficient in Microsoft Office applications., Expert
• Proficient in project planning and life cycle development., Expert
• Excellent communication skills both written and verbal., Expert
• Ability to train and mentor others., Advanced
• The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes them ineligible to perform work directly or indirectly on Client programs
• Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence
• Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging
• SAFe/Agile
• Product Management
• Master's degree
• Change Agent
• SAFe
• Agile
• Net Promoter Score
• Customer Journey Mapping
• Quantifying Value Metrics