TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems and printed circuit boards. They are seeking a Sales Account Manager to drive business development through new account acquisition and revenue growth, while maintaining strong customer relationships.
Responsibilities:
- Address customer’s needs and concerns to develop and maintain strong relationships
- Drive business development though new account acquisition and revenue growth within existing accounts
- Follow up on open quotes and business opportunities for TTM’s full product portfolio
- Work with the TTM support teams on negotiation spreadsheets, conducting research in preparation for QBRs and other activities
- Work within TTM sales to provide guidance and support at the different TTM regional sites
- Work with internal departments to ensure customer needs are understood and satisfied
- Participate in sales activities, presentations, negotiations and QBRs at the customer’s designated site
- Develop and present strategic plans for growth
- Actively work within the Customer Relationship Management Tool (MS Dynamics) to load opportunities, manage customer and account information and provide key account information on a frequent basis
- Presentations to customers and TTM management and support teams as needed
- Initiate, recommend and provide solutions to customers
- Provide communications and guidance to TTM divisions (all sites globally) in support of the customer’s initiatives and expectations
- Monitor the performance levels of TTM and work with the site level management to drive improvement if needed
- Work with engineering, supply chain, accounting, engineering, production, customer service and others to provide solutions and closure on business issues as they may occur
- Provide monthly updates and detail regarding controlled business
- Support any special projects, programs, or other duties assigned by TTM management
- Written correspondence to customers and TTM employees and management as needed
Requirements:
- Bachelor of Science degree
- A technical background is encouraged
- Exceptional communication skills and ability to read, write and understand the English language
- Proven history of successful sales performance, of providing customer service and support that exceeds expectations
- Excellent attention to detail; excellent organizational and prioritization skills
- Strong proficiency with working knowledge of Windows Excel, Word, Power Point and Outlook
- Ability to handle a fast-paced environment with high volume of workload
- Available for travel (25%-40%)
- Knowledge of Printed Circuit and/or Electronics Manufacturing Service (EMS) processing and materials is required
- Is actively involved with the external and internal corporate teams to promote the highest levels of customer satisfaction and revenue growth
- Maintains a working knowledge of the manufacturing processes & systems in order to communicate effectively with their external and internal customers
- Experience with office tools including but not limited to CRM, Word, Excel, and PowerPoint
- Maintains a working knowledge of industry certifications and requirements for different market segments
- Ability to quickly react in order to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to manage in conflict situations with internal and external customers in order to maintain the highest level of customer satisfaction
- Decision making with respect to matching strategies and capabilities with customer demands well as in interpretation of a variety of instructions furnished in written, oral, diagram (print reading) or schedule form
- Knowledge of ISO 9001, AS9100 and ISO 140001 standards
- International experience