CPC Customer Service

Datavant is the data collaboration platform trusted for healthcare, focused on making health data secure and accessible. They are seeking a CPC Processor I Customer Support to handle release of information account issues with internal and external customers while maintaining professionalism and high productivity in a remote call center environment.

Responsibilities:

• Answer and conduct business on the telephone while maintaining excellent Customer Service. This includes: 100%
• Answering release of information related telephone calls and inquiries accurately and timely
• Review, research, resolve and respond to inquiries that are received via telephone, email or written correspondence
• Document all calls, inquiries and resolution in detail in appropriate areas of our software systems
• Follow all department and/or site-specific processes and procedures accordingly
• Meet and maintain the department’s productivity and quality assurance expectations
• Responsible for following all company policies and procedures as posted or communicated by management
• Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence
• Maintains a high level of professionalism and good rapport with co-workers and members of management
• Maintain open lines of communication with other employees and members of management regarding any problems, complaints, incidents, etc. immediately
• Performs work in accordance with the training and direction provided and adheres to facility specific procedures
• Attends mandatory employee in-service meetings and/or training sessions, if so directed
• Maintain an acceptable attendance record and reports to work as scheduled
• Performs other duties as assigned

Requirements:

• High school diploma or equivalent. (Must be from an Accredited Institute recognized by the State Dept. of Education.)
• Friendly, professional manner of communication. Good customer service skills
• Experience with multi-line phone systems is required
• Computer proficiency: Knowledge of MS-Office at intermediate/advanced level and one year's experience would be beneficial
• Ability to stay organized while working quickly
• Strong attention to detail is also required
• Passing annual Introductory HIPAA examination. (Testing to be given annually in accordance with employee review.)
• Required to take and pass a 90-day ROI Certification course with a score of 85% or higher
• To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc
• This job is not eligible for employment sponsorship
• Experience in the following fields would be beneficial: Data Entry, Medical Records, Health Care, Insurance Claims Processing and Proof Reading/Editing of Documents