Sr Business Systems Analyst- eComm

Dexcom Corporation is a pioneer and global leader in continuous glucose monitoring (CGM). The Sr. Business Systems Analyst role will function as the IT liaison for business priorities within the Commercial and Tech Support team, leading the feature development and delivery for the team’s business partners.

Responsibilities:

• You manage relationships with business partners and ensure delivery of IT features that meet the goals and objectives of the organization
• You take ownership within the team for support of Commercial and Tech Support portfolio features and collaborate with other analysts within the team
• You can assist in the planning, design, development, of new Enterprise Application implementations and projects and enhancements
• You will interact directly with business users and IT team members to gather requirements which will be used to provide an optimal solution for business needs
• You will work independently or as a team and display the ability to juggle multiple tasks/assignments
• You create and maintain documentation on interfaces, jobs, schemas, standard operating procedures, and work instructions pertaining to data, data movement, systems, and databases
• You review stories to ensure requirements are clearly understood and aligned to program guiding principles
• You can troubleshoot incidents, fulfilling support requests, and ensure the overall health of Commercial and Tech Support Team managed applications (Ecom/MDA/MDA Support Form/Stelobot/etc.)
• You can develop clear and concise documentation

Requirements:

• Typically requires a Bachelor's degree in a technical discipline, and a minimum of 5-8 years related experience or Master's degree and 2-5 years equivalent industry experience or a PhD and 0-2 years experience
• You have IT business capabilities ownership experience
• You have the ability to work effectively with on-shore/off-shore team environment
• You utilize strong analytical, problem-solving and communication skills
• You demonstrated understanding of customer service processes, operations and procedures
• You are familiar with Agile (Scrum) project management methodologies
• You have prior experience working in regulated industry (Medical Device or Pharmacy)
• You have experience creating Development User Stories