People Experience Program Manager, Employee Listening & ERGs

Instacart is transforming the grocery industry by providing essential services for customers and flexible earning opportunities for Personal Shoppers. They are seeking a People Experience Program Manager to oversee the Employee Resource Group (ERG) program, enhancing employee experience and fostering an inclusive workplace culture.

Responsibilities:

• Own, evolve, streamline, and maintain the operating rhythms necessary to support ERG programming - enabling them to function seamlessly
• Responsible for the application, election, and training of ERG leads, tracking and delivery of key projects that contribute to the ERG programs success
• Developing cross-functional processes/trackers/tools for events, communications, and key moments, and communicating regularly with partner teams
• Enabling and ensuring great collaboration between ERGs across the company, and amplifying their effectiveness to lead to better outcomes
• Set standards for collaboration and optimizing information flows for the program (what is our goal, why is it important, and when, where, how we meet, communicate, and decide)
• Zoom in and zoom out, to see how all the moving parts should tie together, and systemize them into a functioning program aligned to a single set of goals
• Make clear process documents and regularly iterate on processes to ensure you are a “one-stop-shop” for streamlining the connections between ERG leads and business teams, particularly for events, communications, and key moments
• Meet regularly with ERG leads and ERG members to communicate key priorities, align on progress, and build relationships
• Be an empathetic listener to concerns raised within communities, protect safe spaces, and provide key insights to the business
• Be the facilitator of listening and understanding employee needs and sentiments across a diverse workforce and helping leaders respond appropriately
• Surface insights and employee experience themes around various facets of identity to leadership in order to bring our core value of “Go Far Together” to life
• Drive transparent and effective communication to business partners regarding program progress, flags and decisions