Product Designer

52 Limited is a digital staffing agency focused on the creative and technology space, and they are seeking a Full Time Product Designer for their travel technology client. In this role, you will design an AI-powered support platform, creating seamless experiences for customers and support teams through voice and chat interactions, while collaborating closely with product and engineering teams.

Responsibilities:

• Design conversational AI experiences across voice and chat, including conversation flows, escalation paths, and error handling
• Create operational tools and analytics interfaces that support internal teams managing customer support systems
• Partner closely with product and engineering to translate evolving technical capabilities into clear, usable product experiences
• Rapidly prototype ideas and test concepts using modern design and AI-enabled prototyping tools
• Design systems that support complex, multi-step workflows and evolving AI capabilities
• Conduct usability testing and gather feedback from both end users and internal operational teams
• Balance user experience, technical constraints, and business outcomes when shaping design solutions
• Design conversational systems that handle interruptions, context switching, and ambiguous user intent

Requirements:

• Experience designing conversational interfaces, voice interactions, or complex product workflows
• Comfortable designing for emerging technologies such as AI-powered systems or rapidly evolving platforms
• Strong product thinking and business acumen, with the ability to frame and solve complex product problems
• Experience collaborating closely with engineering teams to translate capabilities into user-facing experiences
• Comfortable operating in ambiguous environments where requirements evolve quickly
• Experience prototyping concepts rapidly using modern design and development tools
• Strong communication skills and the ability to clearly articulate design decisions and rationale