Customer Service Representative

Giftory is seeking a dedicated and customer-focused individual to join our dynamic team as a Customer Service Agent. This role is perfect for candidates with entry to mid-level experience in customer service who are enthusiastic, flexible, and ready to make a difference.

Responsibilities:

• Provide exceptional customer service and support via various communication channels (email, chat, phone, etc.)
• Assist customers with inquiries, issues, and requests related to Giftory products and services
• Offer product information, troubleshoot problems, and help resolve customer concerns
• Maintain accurate and up-to-date customer records and interactions using Zendesk or other CRM tools
• Collaborate with a global workforce to ensure a consistent and high-quality customer service experience
• Stay updated on product knowledge and company policies to provide accurate and relevant assistance
• Show flexibility in your schedule to accommodate peak customer service hours

Requirements:

• Strong interpersonal and communication skills
• Ability to adapt to a remote-first work environment
• A flexible schedule, with a preference for candidates available during Eastern Time Zone hours
• Passion for providing excellent customer service and solving problems
• A commitment to working effectively with a diverse and global team
• Flexible work hours including weekends
• Located in the United States
• Prior experience in customer service is a plus but not mandatory
• Familiarity with Zendesk or similar customer support software is advantageous