Amazon is a leading technology company, and they are seeking a Ring Developer Engineer to provide technical support to third-party developers building applications on the Ring Developer Experience platform. The role involves assisting developers with API integration, troubleshooting issues, and ensuring high developer satisfaction.
Responsibilities:
- Answer developer questions about API integration, authentication, and SDK usage
- Troubleshoot integration errors and API response issues
- Guide developers through device capability discovery and feature availability
- Help developers navigate certification requirements and app submission process
- Debug rate limiting and quota management issues
- Document common issues and solutions in knowledge base
- Identify documentation gaps and improvement opportunities
- Create troubleshooting guides and FAQ content
- Contribute to self-service resources to reduce ticket volume
- Triage and escalate complex technical issues to engineering teams
- Collect developer feedback for product and documentation improvements
- Participate in weekly office hours and developer community forums
- Track support metrics and identify recurring pain points
Requirements:
- Experience working with REST API based services, or experience with web-based applications and HTTP and experience in deploying identity and access management systems
- Experience identifying bugs in architecture, algorithms, functionality, and performance with strong overall debugging skills
- Experience conveying complex technical concepts to both technical and business audiences
- Experience troubleshooting issues and root cause analysis
- Video/IoT Basics: Understanding of video streaming, motion detection, and IoT device concepts
- Customer Focus: Patient, empathetic, and committed to developer success
- Self-Starter: Can work independently with minimal supervision
- Documentation: Strong written communication for knowledge base articles
- Experience in technical account management, business relationship management, or consulting
- Previous developer support or API support experience
- Experience with developer communities (Stack Overflow, GitHub, forums)
- Developer Tools: Familiarity with Postman, cURL, API testing tools