Ring Developer Engineer

Amazon is a leading technology company, and they are seeking a Ring Developer Engineer to provide technical support to third-party developers building applications on the Ring Developer Experience platform. The role involves assisting developers with API integration, troubleshooting issues, and ensuring high developer satisfaction.

Responsibilities:

• Answer developer questions about API integration, authentication, and SDK usage
• Troubleshoot integration errors and API response issues
• Guide developers through device capability discovery and feature availability
• Help developers navigate certification requirements and app submission process
• Debug rate limiting and quota management issues
• Document common issues and solutions in knowledge base
• Identify documentation gaps and improvement opportunities
• Create troubleshooting guides and FAQ content
• Contribute to self-service resources to reduce ticket volume
• Triage and escalate complex technical issues to engineering teams
• Collect developer feedback for product and documentation improvements
• Participate in weekly office hours and developer community forums
• Track support metrics and identify recurring pain points

Requirements:

• Experience working with REST API based services, or experience with web-based applications and HTTP and experience in deploying identity and access management systems
• Experience identifying bugs in architecture, algorithms, functionality, and performance with strong overall debugging skills
• Experience conveying complex technical concepts to both technical and business audiences
• Experience troubleshooting issues and root cause analysis
• Video/IoT Basics: Understanding of video streaming, motion detection, and IoT device concepts
• Customer Focus: Patient, empathetic, and committed to developer success
• Self-Starter: Can work independently with minimal supervision
• Documentation: Strong written communication for knowledge base articles
• Experience in technical account management, business relationship management, or consulting
• Previous developer support or API support experience
• Experience with developer communities (Stack Overflow, GitHub, forums)
• Developer Tools: Familiarity with Postman, cURL, API testing tools