IT Support Engineer

Monarch is a powerful personal finance platform aimed at simplifying finances for users. The IT Support Engineer will be responsible for day-to-day IT support, improving systems and workflows, and ensuring secure access for employees as the company scales rapidly.

Responsibilities:

• Own IT support operations — serve as the initial point of contact for hardware, software, and access requests across our fully distributed team, triaging and resolving issues efficiently with a high standard for response time and quality
• Build Scalable Automations and AI Workflows — build and maintain automations and AI workflows using tools like Okta Workflows, n8n, OpenAI, Claude and similar platforms to streamline provisioning, requests, and routine operational work
• Administer core SaaS tools and access management — manage and improve user provisioning, de-provisioning, and identity governance across Monarch's software stack (Google Workspace, Slack, Notion, and others) through Okta and ConductorOne, partnering closely with HR and Ops on onboarding and off-boarding workflows
• Support and strengthen our security posture — help implement and maintain IT security best practices including endpoint protection, SSO/MFA enforcement, and compliance with data privacy standards
• Manage device lifecycle and MDM — oversee procurement, configuration, deployment, and off-boarding of employee devices through our MDM platform (Kandji) and logistics partners, ensuring security and compliance at every stage
• Identify opportunities to scale and improve — proactively spot inefficiencies in our IT processes, recommend and deploy tooling improvements, and help build scalable documentation and self-service resources as the team grows

Requirements:

• 3+ years of hands-on IT Support, Engineering, and/or Systems Administration experience (preferably in a remote or distributed environment)
• Experience supporting and administering MacOS devices, common SaaS tools, and employee endpoints in a cloud-first environment (experience with Kandji/Iru strongly preferred)
• Working knowledge of Identity and Access Management (IAM) and Identity Governance Administration (IGA) concepts such as SSO, SCIM, least privilege, role-based access, provisioning, and de-provisioning (Okta experience required)
• Demonstrated ability to develop complex automations using Okta Workflows, n8n, or similar iPaaS/automation tools as well as incorporating and working with 3rd party apis
• Strong verbal and written communication, strong customer service instincts, and the ability to manage multiple requests with clear prioritization
• Comfort operating in a security-conscious environment, including device compliance work, access audits, and partnering with Security on process and controls
• A proactive, continuous-improvement mindset. You look for root causes, document what you learn, and reduce repeat issues over time
• Experience within a high-growth B2C or SaaS startup environment
• Experience working with and administering Identity Governance (IGA) tooling (ConductorOne, Lumos, etc.), support ticketing tools (Jira Service Management, ServiceNow, etc.), Project Management software (Linear, Jira, Asana, etc.), Documentation platforms (Notion, Confluence, etc.), Security tooling (Cloudflare, Crowdstrike, 1Password, etc), and other internal collaboration tools (Slack, Zoom, Google Workspace)
• Experience running license audits and SaaS access cleanup projects across a growing tool stack
• Experience improving onboarding/offboarding workflows in partnership with People Ops and Business Ops
• Comfort with lightweight scripting (Bash, Python, etc.) to complement iPaaS automation and MDM use cases
• Experience in fintech or financial services with exposure to data privacy and compliance considerations (SOC 2, PCI-DSS, etc.)
• CompTIA A+, Okta Admin, or other relevant IT certifications