Technical Support Engineer 2 (Remote)

DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services. The Technical Support Engineer 2 will be responsible for system management and monitoring, addressing Windows, Linux, Cloud, Application and Network issues, and assisting in documentation and training of the Support team.

Responsibilities:

• Troubleshoot and resolve problems related to virtual platforms and virtual infrastructure including vCenter and vCloud
• Perform maintenance activities within the VMware platform
• Assist with configuration, maintenance, and troubleshooting of enterprise firewalls, with Palo Alto Networks and Panorama experience being a strong plus
• Support creation, review, and tuning of firewall security policies, NAT rules, VPN configurations, and threat- prevention settings
• Management and operations of Microsoft Windows-based server systems and associated technologies including server clustering, DHCP, DNS and WINS and DFS
• Troubleshoot network issues related to routing, firewalls and Load Balancers
• Helping create and maintain team standards, policies and procedures
• Configuration and management of Microsoft Active Directory, including implementations and their interoperability with disparate directory structures and security methods in a business enterprise environment
• Troubleshooting issues related to web services, specifically IIS, Apache and ColdFusion
• Provide technical assistance to DataBank’s customers for the support and management of Windows and Linux Servers
• Assist with deployment and maintenance of diverse client systems including Windows and Linux systems
• Provide proactive monitoring for all production systems in an enterprise environment to include those related to performance, failed hardware, alert conditions and other issues that affect business operations in a production environment
• Assist the Director of Managed Services in ensuring all project related work is performed according to specified timelines and scope ensuring successful outcomes
• Identify and implement efficiencies to daily processes and procedures
• Responsibilities will include participation in an "on call" rotation and provide after-hours availability
• May perform other duties and responsibilities that management deems necessary from time to time

Requirements:

• 5+ years of experience required in the Information Technology field
• 3+ years of experience working Windows and or Linux platforms; ability to troubleshoot network connectivity issues at both an application and Server OS level
• 3 + years of experience working knowledge of Virtual infrastructure technologies, specifically VMware
• Experience managing and configuring Active Directory including, replication services, group policies and folder redirection
• Experience supporting Microsoft products including SharePoint, Office365 and SCCM
• Experience with Routers, Switches, Firewalls and Load balancers with knowledge of TCP/IP network administration and troubleshooting
• 3 + years of experience with Microsoft SQL and Microsoft IIS services
• Scripting experience with Python, PHP or PowerShell is required
• Experience with MySQL, Apache and Cold Fusion
• Fundamental Backup and Patching knowledge
• Excellent troubleshooting, problem-solving and organizational skills
• Superior customer service skills
• Project management oriented with ability to lead project planning through implementation
• Strong written and verbal skills, comfortable preparing documentation of procedures and guidelines
• Detail orientation, and the ability to record, organize, and communicate
• Ability to work flexible schedules when required
• Ability to multitask and appropriately prioritize duties
• A self-starter who can excel in a team environment of a growing and dynamic enterprise. A nonpolitical team player who can build immediate credibility with all teams
• Occasional travel may be required
• Experience with Ansible a plus