IT Operations Engineer

Goodway Group is an independent and remote-first media and marketing services firm with a 90+ year history. The Operations Engineer is responsible for assisting the business in resolving product and technical issues, providing functional and technical support, and managing the technology stack.

Responsibilities:

• You will collaborate with your co-workers to analyze and resolve their issues, from significant system crashes to simple user errors
• You will collaborate with fellow engineers to identify and resolve bugs discovered by coworkers
• You will liaise daily between our Engineering Department and the rest of the organization
• You will investigate and resolve data-related issues leveraging SQL/PostgreSQL
• You will coordinate across the organization to drive the resolution of large-scale outages
• You will assist in maintaining and prioritizing our work queue and backlog both in tickets and project management systems

Requirements:

• You have a working knowledge of SQL/PostgreSQL and relational databases
• You understand software development and troubleshooting processes
• You have established analytical and problem-solving skills
• You have excellent verbal and written communication skills and can effectively communicate technical information to audiences of all backgrounds
• You are highly adaptable, can work on multiple tasks simultaneously, and consistently deliver quality results
• You have exceptional prioritization, organization, and time management skills
• You can remain cool, calm, and collected to provide excellent customer support during stressful situations