Staff Endpoint Lifecycle Operations Engineer

GE Aerospace is a leading company in the aerospace industry, and they are seeking a Staff Endpoint Lifecycle Operations Engineer to join their Digital Workplace team. In this role, you will be responsible for the design, build, and implementation of end-user devices, ensuring stable and secure operations while collaborating with internal and external stakeholders to maintain compliance and quality standards.

Responsibilities:

• Configure and manage BIOS/UEFI settings for enterprise PC hardware
• Create, maintain, and optimize standard PC images (golden images)
• Ensure hardware and firmware compatibility across supported device models
• Plan and execute OS validation for new Windows builds, feature updates, and security releases
• Perform compatibility testing for hardware drivers, core applications, and security tools
• Document known issues, provide workarounds, and record validation results
• Package and validate desktop applications for enterprise deployment
• Maintain and update application packages, including dependencies and install/uninstall scripts
• Collaborate with stakeholders to define packaging requirements and deployment schedules
• Plan and implement OS and application patching cycles
• Monitor patch compliance, investigate failures, and remediate issues
• Work with security teams to address vulnerabilities and meet compliance targets
• Act as an escalation point for complex PC-related incidents and problems
• Perform root cause analysis and implement permanent fixes
• Provide technical guidance to service desk and field support teams
• Create and maintain technical documentation, standard operating procedures, and knowledge base articles
• Identify opportunities to automate and streamline build, deployment, and patching processes
• Contribute to continuous improvement of PC standards, tools, and service quality
• Identify opportunities for innovation and process improvement within endpoint lifecycle operations, leveraging industry best practices
• Participate in the design, build, and implementation of end-user devices for GE Aerospace, ensuring alignment with organizational goals and compliance standards
• Maintain strong relationships with internal teams (e.g., Cyber and Security) and external vendors to ensure services are deployed effectively and meet quality and operational excellence standards
• Collaborate with GE Aerospace's Cyber and Security teams to develop and enforce robust policies within the MSFT GCC High environment, ensuring compliance and security
• Identify, maintain, and optimize the endpoint service catalog, ensuring accurate representation across ITSM toolsets
• Continuously enhance the internal product portfolio to deliver increased value to GE Aerospace's global user base of 60,000+ employees
• Drive initiatives to improve the quality, delivery, and cost-effectiveness of endpoint lifecycle operations, adhering to GE Aerospace's SQDC priorities
• Act as a subject matter expert to troubleshoot and resolve complex issues related to endpoint devices and services
• Ensure all endpoint lifecycle operations comply with regulatory requirements and GE Aerospace's security standards
• Identify opportunities for innovation and process improvement within endpoint lifecycle operations, leveraging industry best practices
• Maintain detailed documentation of processes, policies, and service catalogs, and provide regular reporting on operational metrics and performance

Requirements:

• Bachelor's degree from accredited university or college with minimum of 4 years of professional experience OR Associates degree with minimum of 7 years of professional experience OR High School Diploma with minimum of 9 years of professional experience
• Minimum 2 year's (hands-on) experience of MSFT GCCH environment in relation to endpoint devices (Windows, Mac, IOS & Android), including build and deployment of policies and management toolsets
• Extensive understanding of CMMC and compliance structures and ability to build and deploy appropriate policies and controls to Mac, PC and mobile endpoints
• Minimum 3 years experience of deploying Intune features and functionality across global environments
• Demonstrated practical hands-on experience of working with Zscaler technology and ability to integrate application and policies into endpoint solutions
• Minimum 2 years' (hands-on) experience of working with MSFT Intune for endpoint devices, including MacOS and mobile
• Experience of maintaining Intune Company Portal attributes for a GCCH environment
• Minimum 3 years of professional experience in asset & catalog management
• Excellent understanding of end user device technologies, operating systems (Windows, macOS, iOS, Android), and software applications
• Experience in device management, configuration, and deployment within an enterprise environment
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job
• Proven experience as a PC Engineer, Desktop Engineer, Endpoint Engineer, or similar role in an enterprise environment
• Strong hands-on experience with: BIOS/UEFI configuration and firmware management, Windows OS deployment and validation (builds, upgrades, feature updates), Application packaging (e.g. MSI, scripts, or packaging tools), OS and application patching and compliance reporting
• Good understanding of: Windows operating systems and core components, Hardware drivers, device models, and compatibility considerations, Enterprise endpoint management concepts (e.g. device inventory, standard images, policy-based configuration)
• Strong troubleshooting skills and ability to analyze logs, errors, and performance issues
• Stakeholder Management: Demonstrated ability to maintain strong relationships with internal teams and external vendors to ensure effective deployment of services
• Problem-Solving Skills: Expertise in troubleshooting and resolving complex issues related to endpoint devices and services
• Operational Excellence: Commitment to improving quality, delivery, and cost-effectiveness of endpoint lifecycle operations, adhering to GE Aerospace's SQDC priorities
• Innovation and Continuous Improvement: Ability to identify opportunities for innovation and process improvement within endpoint lifecycle operations
• Documentation and Reporting Skills: Capability to maintain detailed documentation of processes, policies, and service catalogs, and provide regular reporting on operational metrics and performance
• ITSM Expertise: Understanding and ability to manage Digital Workplace services in ServiceNow platform