Strategic Client Executive

Headspace is a dynamic growth-stage company focused on providing mental health support. The Strategic Client Executive will lead high-value B2B client relationships, ensuring clients gain maximum value from Headspace's platform while driving measurable impact for their organizations.

Responsibilities:

• Function as the strategic lead for Strategic clients, conveying and delivering Headspace’s value while building strong, referenceable relationships
• Develop a deep understanding of each client’s business needs, strategic priorities, and challenges, helping them succeed with Headspace
• Build impactful relationships with C-suite and senior stakeholders, thoughtfully guiding the segment and identifying opportunities for growth
• Navigate multi-stakeholder environments, managing relationships with consultants, brokers, and other third-party entities alongside internal sponsors
• Independently develop and execute strategic account plans that align with client business objectives, retention goals, and Headspace’s growth strategy
• Lead cross-functional workstreams related to key client initiatives, aligning internal teams around roadmap needs, reporting, and client engagement strategy
• Conduct regular strategic business reviews (e.g., Quarterly Business Reviews) to demonstrate the ongoing value and ROI of our solutions
• Leverage data and analytics to provide meaningful insights, track key performance indicators (KPIs), and inform client strategy
• Advocate for client needs across internal teams, ensuring timely resolution of escalations and a seamless, coordinated client experience
• Own and drive commercial outcomes, including renewals, revenue retention, and growth opportunities through upsells
• Identify and mitigate risks to client satisfaction and retention, developing and executing proactive mitigation plans
• Partner cross-functionally with product, clinical, operations, and support teams to deliver coordinated, high-quality service
• Gather and synthesize client feedback to inform product development and service improvements
• Maintain client-related documentation in all appropriate systems, including Salesforce.com
• Travel to meet with clients (10–20%)