Customer Service Representative

TEKsystems is a leading provider of business and technology services, and they are seeking Customer Service Representatives to support their residential services team during the busy season. This role involves handling a high volume of inbound calls, assisting customers with various service needs, and troubleshooting issues while maintaining professionalism and patience.

Responsibilities:

• Handle a large volume of inbound calls in a fast‑paced environment
• Assist customers with product questions, service needs, billing, and account issues
• Troubleshoot problems in real time and provide accurate information
• De‑escalate difficult calls involving outages, delays, or urgent service needs
• Perform data entry and maintain accurate customer records
• Demonstrate professionalism, accountability, and strong schedule adherence in a remote environment

Requirements:

• Previous customer service experience
• High‑volume call center experience
• Strong data entry and documentation skills
• Excellent communication, active listening, and empathy
• Ability to stay calm and positive during difficult calls
• Must be located in EST timezone
• Must be able to hard‑wire via ethernet (wired internet required)
• Bilingual (Spanish)
• Experience in customer service call center teams
• Familiarity with Office 365 and basic office equipment