Customer Service Representative

TEKsystems is a leading provider of business and technology services, and they are seeking a Customer Service Representative to support various customer campaigns. The role involves handling customer inquiries, making outbound calls, and receiving inbound calls to identify customer needs and route them accordingly.

Responsibilities:

• The Customer Service Rep handles customer service inquiries and problems
• Making outbound calls through our dialer on specific mortgage campaigns
• Receiving inbound customer calls. Identify what are the customer’s needs and then route them to the appropriate department

Requirements:

• Handles customer service inquiries and problems
• Making outbound calls through our dialer on specific mortgage campaigns
• Receiving inbound customer calls
• Identify what are the customer's needs and then route them to the appropriate department