Senior Manager, Product Management

Hopscotch Primary Care is dedicated to transforming healthcare in rural America by providing accessible, high-quality primary care. The Senior Manager of Product Management will be responsible for owning product strategy and outcomes, tracking trends in healthcare, and collaborating cross-functionally to improve care delivery through data-informed solutions.

Responsibilities:

• Own product strategy and outcomes. You will be accountable for measurable impact on clinical quality, patient experience, and business performance
• Track and interpret key trends in value-based care, healthcare policy, and market dynamics to inform product strategy and prioritization
• Translate company and care-model strategy into clear product vision, multi-quarter roadmaps, and prioritized initiatives
• Own stakeholder and user research, utilizing qualitative and quantitative insights to inform product decisions, pilots and product iterations
• Define and own success metrics (product, operational, and pilot KPIs) in partnership with analytics and stakeholders, using data to guide decisions post-launch
• Make and communicate tradeoff decisions, balancing user needs, business value, effort and scalability while aligning to company strategy
• Partner closely with engineering to explore solutions, collaborate in agile meetings, write technical specs and deliver high-quality, scalable solutions
• Influence and align stakeholders across departments, creating clear, concise, and actionable materials to drive momentum and decision-making
• Communicate complex concepts effectively, both written and verbally, to audiences ranging from care team staff to executive leadership
• Coach and develop product managers, setting standards for strong product craft, execution, and ownership across the team

Requirements:

• Strategic and execution-oriented Senior Manager of Product Management
• Owner-minded product leader who thrives in ambiguity
• Develops deep context across the healthcare ecosystem
• Translates diverse perspectives into clear product strategy and outcomes
• Work cross-functionally to build thoughtful, data-informed solutions that improve care delivery at scale
• Own product strategy and outcomes
• Accountable for measurable impact on clinical quality, patient experience, and business performance
• Track and interpret key trends in value-based care, healthcare policy, and market dynamics to inform product strategy and prioritization
• Translate company and care-model strategy into clear product vision, multi-quarter roadmaps, and prioritized initiatives
• Own stakeholder and user research, utilizing qualitative and quantitative insights to inform product decisions, pilots and product iterations
• Define and own success metrics (product, operational, and pilot KPIs) in partnership with analytics and stakeholders, using data to guide decisions post-launch
• Make and communicate tradeoff decisions, balancing user needs, business value, effort and scalability while aligning to company strategy
• Partner closely with engineering to explore solutions, collaborate in agile meetings, write technical specs and deliver high-quality, scalable solutions
• Influence and align stakeholders across departments, creating clear, concise, and actionable materials to drive momentum and decision-making
• Communicate complex concepts effectively, both written and verbally, to audiences ranging from care team staff to executive leadership
• Coach and develop product managers, setting standards for strong product craft, execution, and ownership across the team
• Innately curious, inquisitive and outcome-driven with a passion for challenging the status quo and uncovering pragmatic, creative solutions in a fast-moving startup environment
• Ownership-minded and comfortable operating in ambiguity; able to take full end-to-end accountability for complex problems and drive initiatives from discovery through delivery and iteration
• Strategic and business-oriented with the ability to define product strategy, articulate customer needs, scope solutions and clearly communicate financial opportunity, investment tradeoffs and timing
• Data-informed and decisive; confident making hard prioritization and tradeoff decisions using a mix of qualitative insights, quantitative data, KPIs and expected business impact
• Customer-centric and empathetic with strong product discipline around user research, workflow understanding and incorporating feedback into thoughtful, iterative solutions
• Technically fluent enough to translate business and clinical needs into viable solutions, partnering closely with engineering to evaluate feasibility, cost-benefit, and build vs. buy decisions
• Experienced leading complex, cross-functional initiatives; able to structure work, manage dependencies and maintain momentum amid frequent context switching
• A clear and compelling communicator; able to articulate the value of shipped work and upcoming roadmap items to audiences ranging from technical peers to executive leadership
• Collaborative and influential with demonstrated success partnering with engineering leadership and other stakeholders on large, high-impact initiatives
• Self-aware and resilient, able to recognize missteps, learn from execution failures and re-engage with confidence and a bias toward action
• Mission-driven with a genuine interest in U.S. healthcare; motivated to navigate complexity and improve how care is delivered and paid for
• Bachelor's degree required
• Experience in healthcare technology, strategy or policy is a strong plus
• Willingness to travel as business needs require (~10%)