Project /Program Manager

Lionbridge is a global company that partners with brands to deliver translation and localization solutions. The Project Manager will lead the end-to-end delivery of creative content initiatives, ensuring efficient execution, stakeholder communication, and financial oversight across multiple programs.

Responsibilities:

• Oversee end-to-end content development across multiple programs, including review cycles, and final asset delivery
• Consolidate stakeholder feedback into clear, actionable direction for creative and production teams
• Collaborate with the Lionbridge localization team to transition approved assets seamlessly into downstream workflows
• Lead project delivery across scope, timeline, and budget; proactively identify risks and resolve issues early
• Maintain strong project governance through disciplined tracking, reporting, and escalation management
• Ensure all deliverables meet quality standards and customer expectations
• Improve and streamline production workflows to enhance efficiency, quality, and scalability
• Drive continuous improvement initiatives across content operations to reduce friction and increase throughput
• Serve as a primary day-to-day point of contact for customers, ensuring proactive communication and clear expectation setting
• Provide transparent status updates, highlight risks, and offer recommendations with strategic insight
• Respond promptly to concerns and manage escalations to maintain customer satisfaction
• Support scheduling, capacity planning, and resource allocation to balance workload and maximize productivity
• Manage changes to scope or timelines, assess impacts, and negotiate adjustments with clients
• Support team performance and engagement through clear priorities and structured task assignments
• Manage financial administration for assigned projects, including project setup, budgeting, cost control, invoicing, and revenue recognition
• Track project profitability and margins; escalate variances and implement corrective actions as needed
• Partner with Program Management and Account Management to support program strategy, operational plans, and growth opportunities
• Provide insights on resourcing, process improvements, and customer needs to drive long-term program success

Requirements:

• 5+ years of end-to-end project management experience, successfully leading complex programs through the full project lifecycle
• Demonstrated ability to manage and collaborate with geographically dispersed teams, including creative, cross-functional, and vendor partners
• Strong leadership, communication, and interpersonal skills, with the ability to influence stakeholders and guide teams through ambiguity
• Proven track record of delivering projects on time and within scope, consistently meeting rigorous schedules and quality expectations
• Experience with budgeting, forecasting, and resource planning, including cost control and optimization of team capacity
• Bachelor's degree required in a relevant field such as Project Management, Communications, Marketing, Business Administration, or a related discipline
• Fluent English proficiency (written and verbal) required, with the ability to communicate clearly and professionally with customers, cross-functional teams, and senior stakeholders