Account Manager

Harper is a rapidly growing company focused on revolutionizing the commercial insurance industry with AI technology. The Account Manager will own post-sale customer service, handling inquiries related to insurance policies and ensuring customer satisfaction while feeding insights back into the product development process.

Responsibilities:

• Handle customer inquiries all day — COIs, endorsements, billing, renewals, claims coordination; back-to-back, with accuracy and speed
• Own resolution end-to-end — Don’t just take the message; follow up with carriers, track status, close the loop with the customer
• Know the product — Understand policy types, coverage basics, and carrier processes well enough to answer real questions confidently
• Feed the AI system — Your documentation, tagging, and pattern recognition become training data that makes the product smarter
• Flag what’s broken — Surface recurring issues, edge cases, and friction points so they get fixed upstream by Product and Engineering
• Keep customers loyal — Every interaction is a chance to reinforce that Harper is different; professional, fast, and actually helpful