Program Manager, Clinical Support Systems-Clinician

The American Psychiatric Association is focused on supporting evidence-based interventions for individuals with serious mental illness. The Program Manager will oversee day-to-day functions of initiatives, manage vendors and faculty, and ensure timely delivery of educational resources and support for clinicians.

Responsibilities:

• Administrative oversight of the initiative(s) managed:
• Knowledgeable of all requirements of the initiative(s)
• Develop and maintain detailed timelines and project plans
• Act as the liaison to the Association divisions relevant to the work scope
• Act as the liaison to the Funder(s), if applicable
• Act as liaison to partner organizations and high-level clinical leaders, ensuring their engagement with the project is seamless and high impact
• Lead regular meetings and conference calls as required or needed by the initiative(s), tracking assigned tasks and ensuring completion in a timely manner
• Draft Requests for Proposals (RFPs) and participate in screening and interviewing of vendors
• Develop and manage contracts and contract amendments for engaged vendors and faculty, working closely with General Counsel’s office
• Track and process invoicing and burn-down rate of finances for engaged vendors and faculty
• Provide written reports and oral presentations of progress, as required and as requested
• Regularly update the Senior Director on progress, and come with possible solutions to barriers
• Provide excellent customer service to project end-users (e.g., Funder, clinicians, APA members), which may include troubleshooting technical issues, providing relevant content, and implementing system changes to be responsive to customer needs
• Work with the data analyst to ensure data management, visualization, and data reporting is reliable, informative, and meets requirements of the initiative(s)
• Lead all aspects of planning and implementation off-site trainings/meetings/conferences
• Product oversight of the initiative(s) managed:
• Manage engaged vendors and faculty to meet their Statement of Work
• Provide clear and constructive feedback to vendors and faculty as they progress through their Statement of Work
• Review deliverables developed for the initiative(s); work through edits; ensure alignment with initiative(s)’ goals, APA mission/brand, and the evidence-base; ready them for marketing and distribution
• Work closely and collaboratively with the APA Compliance Team to ensure education developed meets Joint Accreditation standards
• Monitor the education catalog to ensure access and delivery of education developed
• Ensure education to be delivered live is well rehearsed and then manage the live delivery
• Manage systems that deliver assets (e.g., consultation system, website, smartphone apps); ensure they are user friendly and changes are implemented as needed
• Leverage clinical skills and experience to manage specific tasks that would benefit from that knowledge
• Communicate effectively with clarity, credibility, and timeliness
• Collaborate with specific departments within the APA, including but not limited to, Education, General Counsel, Communications, Meetings, IT, APPA on key aspects of the initiative
• Communicate and works seamlessly with the Team’s other members
• Foster a OneAPA culture by maintaining high-trust, aligned relationships across the Association
• Performs other duties as assigned
• Flexibility will be needed in work hours related to the federal and state contract and grant requirements

Requirements:

• At least 5 years of experience in project management
• Clinical degree relevant to mental health (e.g., social work, nursing, psychology, pharmacy, psychiatry, counselor)
• Excellent oral and written communication skills
• Self-motivated, able to work independently, as well as in multi-disciplinary teams
• Curious to learn and to grow in the position
• Evidence of managing high-performing remote teams, fostering collaboration and achieving results through effective communication, goal setting and performance management strategies
• Demonstrated track-record of tracking complex organizational tasks with excellent attention to detail, to produce high-quality and error-free content
• Skilled in organizing resources and establishing priorities while managing multiple deliverables across concurrent timelines
• Ability to gather data, compile information, write reports, and effectively and efficiently communicate outcomes and next steps (both in written and oral form)
• Excellent problem-solving skills
• Proficiency with online collaboration and project management tools (examples include: Smartsheet, MS Teams, MS Project, Zoom). Familiarity with online database and analytics tools (WordPress, SQL, Google Analytics, Salesforce) a plus. Familiarity with learning management systems a plus
• Proven ability to design, develop and implement effective online learning experiences using various digital platforms and tools
• Demonstrated knowledge of accreditation standards a plus
• Mental health/psychiatric systems/state hospitals understanding a plus