Partner Success Manager

EdSights is a technology company focused on helping colleges and universities support their students effectively. The Partner Success Manager will manage a portfolio of educational partners, ensuring product adoption and retention while collaborating with internal teams to enhance the partner experience.

Responsibilities:

• Serve as the primary relationship owner for an assigned portfolio of college and university partners, acting as a strategic advisor and day-to-day point of contact
• Own the full partner lifecycle, partnering with the implementation team during onboarding and leading ongoing engagement, renewal planning, and renewal execution
• Drive partner success and value realization by ensuring strong product adoption, effective usage, and alignment with partners’ institutional goals
• Develop and manage partner-specific messaging frameworks aligned to institutional calendars and objectives, recommending high-impact custom messaging strategies to maximize product impact
• Proactively guide partners to best practices and proven use cases that improve engagement, outcomes, and program effectiveness
• Manage all phases of partnership renewals, including early risk identification, value articulation, negotiation, and close
• Lead regular partner check-ins, strategic business reviews, and renewal conversations with key stakeholders and decision-makers
• Analyze partner data to identify trends, risks, and opportunities, translating insights into clear, actionable recommendations and narratives
• Create and deliver polished reports and presentations that demonstrate product usage, impact, and return on investment
• Identify, qualify, and support account expansion opportunities, including product expansion and cross-sell, in close partnership with Sales
• Serve as the voice of the partner internally by sharing feedback and collaborating with Product and Engineering to improve the platform and overall partner experience
• Maintain accurate account documentation, renewal forecasts, and activity tracking in internal systems to ensure visibility and accountability
• Travel to partner campuses approximately once per quarter to deepen relationships and support long-term success