About this role
Veterinary Medical Center, located in Easton, Maryland part of the Suveto network of hospitals, takes great pride in the care we provide for all pets and their families who enter our facilities. We understand how important pets are, and our team is dedicated to maintaining their quality of life so they can spend many more years making memories with our clients. Our full-service animal hospital is equipped with state-of-the-art technology along with our dedicated team who strive to stay up to date with the latest advancements in veterinary medicine. Our clients can be sure that when they come to MVA, their pet is receiving the very best care.
We are looking for a full-time Client Services Representative to join our team!
Our Client Services Representative are responsible for delivering excellent customer service both in-person and over the phone to assist clients and their pets. They provide high quality customer service that meets or exceeds the expectations of our clients, support the doctors and support staff, and look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion.
This is a Full-Time position.
Duties and Responsibilities:
- Scheduling appointments for multiple doctors and boarding facility
- Answering phones on a multi-line system and directing them appropriately
- Admitting patients into the hospital
- Providing client education
- Maintaining a professional environment
- Upholding company Core Values
- Loving on pets
- Other duties as assigned
Knowledge, Skills & Abilities:
- Able to handle a fast-paced work environment
- High school diploma or equivalent.
- One year of client service experience is preferred
- Cornerstone experience is a definite plus!
- Has basic knowledge of computers
- Able to maintain professionalism and provide top of the line customer service
- Has experience answering a multi-line phone system
- LOVES pets
- Is a motivated learner (the medical field is ever changing)
- Understands the importance of teamwork
- Has emotional intelligence to provide empathy and compassion to clients during some of the happiest and hardest times in their life
Benefits:
Our employment package for full-time employees includes paid time off after 6 months of employment, medical, dental and vision insurance, pet care discounts, 401K with a true match up to 4%. In addition, all full-time hospital team members receive VSOP® grants, SUVETO’S VETERINARY STOCK OWNERSHIP PLAN, at no cost to team members. VSOP® is an ownership program that tracks the value of the entire Suveto organization.
VMC, part of the Suveto network of hospitals, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.