Human Resources Manager

Compensation Type

Yearly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

 

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

 

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location

Overview

• The Human Resources Manager is responsible for a variety of Human Resources functions.You will play a pivotal role in shaping our workplace culture and enhancing employee engagement, work closely with a small but dynamic HR team, focusing on recruitment, retention, compliance, training, and the overall employee experience. Your expertise in HR best practices and audit compliance will be crucial in maintaining high standards that align with our organizational goals.

 

Responsibilities

Recruitment and Retention

- Develop and implement effective recruitment strategies to attract top talent in the hospitality industry.

- Conduct interviews, coordinate assessments, and manage the onboarding process to ensure a smooth transition for new hires.

- Monitor and analyze employee turnover rates, implementing retention strategies to enhance employee satisfaction and loyalty.

 

Day-to-Day Office Tasks

- Manage HR administrative functions, including maintaining employee records, processing payroll, and handling benefits administration.

- Serve as a point of contact for employee inquiries and concerns, providing guidance on HR policies and procedures.

 

 Driving Culture

- Foster a positive workplace culture that reflects the values of Electric Hotel Brian, promoting teamwork, diversity, and inclusivity.

- Organize team-building activities and events that enhance employee morale and engagement.

- Utilize feedback from AES surveys to drive cultural initiatives and improve employee satisfaction.

 

Training and Development

- Identify training needs and develop training programs that enhance employee skills and performance.

- Host workshops and training sessions to support professional development and compliance with industry standards.

 

Coaching, Counseling, and Progressive Discipline

- Provide coaching and counseling to employees to enhance performance and resolve workplace issues.

- Conduct tough conversations regarding performance issues, including implementing progressive discipline processes in accordance with company policies.

- Manage difficult discussions up to and including suspensions and terminations, ensuring a fair and respectful approach while maintaining compliance with legal and ethical standards.

- Collaborate with management to develop action plans for performance improvement, fostering a supportive environment for employee growth.

 

Compliance and Audit Standards

- Ensure HR practices comply with applicable laws, regulations, and standards, including labor laws and health & safety regulations.

- Conduct regular audits of HR processes and policies, making recommendations for improvements to ensure compliance and enhance operational efficiency.

 

Data Analysis and Reporting

- Utilize HR metrics to assess the effectiveness of recruitment, retention, and employee engagement strategies.

- Prepare reports for senior management on key HR initiatives and outcomes, providing insights and recommendations based on data analysis.

 

Employee Engagement and Events

- Plan and execute employee engagement events, ensuring alignment with the company culture and values.

- Maintain internal communications to keep employees informed and engaged, acting as a liaison between management and staff.

 

Internship Program Oversight

- Influence and oversee the internship program, ensuring it aligns with organizational goals and provides valuable experiences for interns.

 

Community Engagement and Partnerships

- Develop and maintain partnerships with local organizations, schools, and community groups to enhance Electric Hotel Brian’s presence and engagement in the community.

- Coordinate volunteer opportunities and community service initiatives for employees to foster a sense of social responsibility and teamwork.

- Multitask effectively to manage various community engagement projects while ensuring alignment with organizational objectives.

Qualifications

• At least 2 year of progressive Human Resources experience in a hotel or a related industry required.
• Previous supervisory responsibility preferred.
• College course work in related field helpful
• High school diploma or equivalent required.
• Long hours sometimes required.
• Sedentary work – Exerting up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.

• Perform other duties as requested by management.